Users Guide

• Unable to acknowledge or delete an alert received by a user who is a member of the OMEssentialsPowerUsers group.
• Last successful remote desktop session is seen when multiple VNC sessions are running at the same time because bVNC is an open-
source component and its behavior is outside the scope and control of OpenManage Mobile. OpenManage Mobile has limited control
over launch interactions and subsequent activity.
• Issue: OpenManage Mobile is unable to add servers using Quick Sync (NFC) in One Plus 5.
This is due to the mobile device limitation.
Workaround: You can use other Android device or add the servers by using network or Quick Sync 2 in One Plus 5.
• Issue: Unable to launch iDRAC GUI for a server added in OpenManage Mobile by using Quick Sync 2 WiFi.
The page fails to open and a message Webpage not available is displayed. This issue can occur in any mobile device running on
early versions of Android 9.0 and can impact the functioning of RACADM, and the SupportAssist le generation.
Workaround: Update to the latest patch of Android 9 and try again.
Troubleshooting OpenManage Mobile 85