Users Guide

Known issues
• OpenManage Mobile fails to connect using Quick Sync 2 wirelessly, if the device WiFi frequency is set to 5.0 GHz. iDRAC supports only
2.4 GHz frequency band for direct WiFi.
• OpenManage Mobile does not provide the appropriate output logs for the following RACADM commands:
a storage get controllers -o
b storage get enclosures -o
c raid get controller
d raid get pdisks -o
e lclog
A message Command Succesful is displayed, which is not the expected output.
• To receive alert notications in OpenManage Mobile on Android, you must have a Google account that is registered on the device.
• If you are not connected to a network, then tap the network button for a server added using quick sync, you are prompted to check the
certicate repeatedly.
• If you try to connect to a network that was
• Unsupported device:
– Sony Xperia Tablet Z (SGP321 TABLET Z)
• Issue: User is prompted to enter the wireless password for saved networks.
Workaround: To connect to the saved network, you can try any one of the following steps:
– Close and restart the settings application. Try to connect to the wireless network.
– Restart the WiFi on your device.
– Cancel the password prompt and retry the connection until it gets connected.
• Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a nondefault value.
For iDRAC shown in OpenManage Essentials and OpenManage Enterprise, OpenManage Mobile does not perform the operation with
nondefault values.
• If the log in page is displayed again after you exit OpenManage Mobile, use home button to minimize the application.
• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the rst page. From the next page,
you can view the devices but they are not sorted by health.
• If the SSL encryption is changed, OpenManage Mobile prompts you to set the VNC password.
• Issue: The pop-up message Quick Sync lost is displayed while performing manual conguration.
This is due to an android limitation. You see this message when the bluetooth connection is dropped. It connects automatically and this
does not interrupt the conguration process.
• Issue: When you delete a server added by using quick sync 2 and try to scan again for the same server, it not displayed on the scan
page.
Workaround: Close the OpenManage Mobile application and relaunch it to view the deleted server on the scan page.
• You are prompted to check the certicate every time, if you are connecting to a secured network.
• OpenManage Mobile displays only 100 LC log entries under WSMAN added devices and 10 LC log entries under BLE added devices.
This is a known issue.
• OpenManage Mobile oine data cache is lost if the phone is rebooted or if OpenManage Mobile is inactive for long periods.
• While turning o the server, ensure that Titan quick sync is active. If Titan quick sync is inactive, all Titan quick sync features is disabled.
To enable titan quick sync 2 again, you must press the quick sync button on the server.
• Upgrade install for OpenManage Mobile is supported for OpenManage Mobile
• 1.4 and 1.5 only. If you have an earlier version of OpenManage Mobile installed on your device, you need to uninstall the older version
and install the latest application.
• OpenManage Mobile oine cache can be lost if your mobile device has limited memory.
• OpenManage Mobile displays only the top 100 log entries from an iDRAC.
• OpenManage Mobile is not supported on 11th generation or earlier generations of iDRAC.
• Unable to receive push notications if OpenManage Essentials is reinstalled by retaining the same database as an earlier OpenManage
Essentials installation.
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Troubleshooting OpenManage Mobile