Users Guide

Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed
nodes and sometimes there is a delay of several minutes in retrieving data.
Updated information not displayed in OpenManage
Mobile
Information that is displayed in OpenManage Mobile does not match the information that is displayed in OpenManage Essentials or iDRAC.
Workaround: OpenManage Mobile uses a data cache to improve performance. Touch and swipe down on any page to refresh the data.
Incomplete device information
• The operating system name or hostname is not displayed.
Workaround: To receive the hostname or operating system name, you might need to install OpenManage Server Administrator (OMSA)
on the managed node.
• Incomplete information for devices managed by OpenManage Essentials.
Workaround: Ensure that data is correctly inventoried in OpenManage Essentials. For more information, see OpenManage Essentials
User’s Guide
.
Unable to register for push notications
Unable to register for push notications.
Workaround: To register for push notications from an OpenManage Essentials, perform the following steps:
1 Tap .
2 Tap Settings.
3 Tap Notications.
4 In OpenManage Mobile ensure Allow Notications is enabled.
Delay in receiving push notications
• Either alert notication is not received, or there is a delay of several hours in receiving alerts.
Workaround:
– Verify OpenManage Essentials operation: Ensure that OpenManage Essential is receiving alerts, and it is successfully transmitting
the alerts to the Dell Message Forwarding Service. For more information about transmitting alerts from OpenManage Essentials to
the Dell Message Forwarding Service, see OpenManage Essentials User’s Guide. During normal operation, it takes up to two
minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding Service.
– Understand provider limitations: The Dell Message Forwarding Service uses provider notications services including Google Cloud
Messaging. Google imposes a notication limitation on a per device and per application basis. If your alert notications are more
than 100 per day, select a more specic lter to reduce the number of alerts that are transmitted to your mobile device.
– Verify phone network connectivity: Push notication requires an Internet connection on your phone or a wireless connection (that
may not be available in certain areas, such as remote locations and places with poor signal).
Carriers, Internet service providers, and networking equipment may end the connection to Google servers if your mobile device is
inactive. Notications cannot be received until the connection is restored.
• A message is displayed in OpenManage Essentials if it is unable to communicate with a specic device as it is not registered.
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Troubleshooting OpenManage Mobile