Users Guide

OpenManage Mobile Diagnostics using Quick Sync 2
OpenManage Mobile allows technicians to perform additional at-the-box troubleshooting using Quick Sync 2. OpenManage Mobile allows
the technician to download Tech Support Reports (TSR), Screen shots, and, Crash Screen Videos to diagnose and identify the point of
failure. These actions are enabled in the OpenManage servers and accessed remotely using WS-MAN.
Diagnostics using Quick Sync 2
Ensure that the device is connected to the server.
To run diagnostics on a server using Quick Sync 2:
1 From the home page, tap the appropriate server.
2
Tap .
3 Tap Diagnostics.
NOTE: Accept all the storage permissions.
4 To view the real-time status, tap one of the Visual Diagnostics options.
• OS Screen Preview
• Last Crash Screen
• Last Boot Video
• Last Crash Video
• SupportAssist Report
NOTE
:
– If the le takes a long time to download due to the size of the download, you can cancel the message and view
the progress in the Task Manager.
– Alternatively, the reports can be generated using WSMAN or Quick Sync over WiFI.
5 You can email the downloaded attachment to Dell EMC support for more assistance.
Managing iDRAC
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