Users Guide

Monitor an MX7000 chassis by using AR ....................................................................................................................64
View MX7000 chassis details in AR mode....................................................................................................................65
Exit the AR mode.............................................................................................................................................................66
8 SupportAssist.............................................................................................................................................. 67
iDRAC registration with SupportAssist .........................................................................................................................67
Storing registration details ............................................................................................................................................. 68
Uploading the SupportAssist report to Dell EMC support..........................................................................................68
9 Inventory collection..................................................................................................................................... 70
To add a service tag.........................................................................................................................................................70
To share the service tag information............................................................................................................................. 70
10 Push notications....................................................................................................................................... 71
Conguring alert notications settings.......................................................................................................................... 71
Viewing alerts using push notications.......................................................................................................................... 71
11 Using the OpenManage Mobile Password................................................................................................... 73
Changing the OpenManage Mobile password............................................................................................................. 73
Disabling the OpenManage Mobile password...............................................................................................................74
Using ngerprint to log in................................................................................................................................................75
Enabling or disabling ngerprint authentication from the Settings page............................................................75
Managing ngerprints......................................................................................................................................................75
Adding a ngerprint................................................................................................................................................... 75
Renaming a ngerprint.............................................................................................................................................. 76
Deleting a ngerprint................................................................................................................................................. 76
12 Viewing OpenManage Mobile information...................................................................................................77
Viewing the OpenManage Mobile application log........................................................................................................ 77
Viewing the OpenManage Mobile application version.................................................................................................77
Viewing the OpenManage Mobile TechCenter page................................................................................................... 77
Viewing the OpenManage Mobile manuals and documentation................................................................................ 78
Viewing the OpenManage Mobile End User License Agreement and Open-source license.................................. 78
13 Sharing feedback........................................................................................................................................79
14 Troubleshooting OpenManage Mobile ........................................................................................................80
Unable to view BLE enabled servers in Android 7.0 and 7.1.1...................................................................................... 80
Unable to add iDRAC to OpenManage Mobile using iDRAC Quick Sync Read....................................................... 80
Unable to add OpenManage Essentials to OpenManage Mobile............................................................................... 81
Unable to add OpenManage Enterprise to OpenManage Mobile ..............................................................................81
Unable to add iDRAC to OpenManage Mobile..............................................................................................................81
Slow data retrieval............................................................................................................................................................ 81
Updated information not displayed in OpenManage Mobile.......................................................................................82
Incomplete device information....................................................................................................................................... 82
Unable to register for push notications.......................................................................................................................82
Contents
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