Users Guide

8 Inventory collection..................................................................................................................................... 65
To add a service tag........................................................................................................................................................ 65
To share the service tag information.............................................................................................................................65
9 Push notications........................................................................................................................................66
Viewing alerts using push notications......................................................................................................................... 66
10 Using the OpenManage Mobile Password...................................................................................................67
Changing the OpenManage Mobile password............................................................................................................. 67
Disabling the OpenManage Mobile password.............................................................................................................. 69
Using ngerprint to log in................................................................................................................................................69
Enabling or disabling ngerprint authentication from the Settings page............................................................70
Managing ngerprints......................................................................................................................................................70
Adding a ngerprint................................................................................................................................................... 70
Renaming a ngerprint.............................................................................................................................................. 70
Deleting a ngerprint................................................................................................................................................. 70
11 Viewing OpenManage Mobile information................................................................................................... 72
Viewing the OpenManage Mobile application log........................................................................................................72
Viewing the OpenManage Mobile application version.................................................................................................72
Viewing the OpenManage Mobile TechCenter page................................................................................................... 72
Viewing the OpenManage Mobile manuals and documentation................................................................................ 73
Viewing the OpenManage Mobile End User License Agreement and Open-source license.................................. 73
12 Sharing feedback........................................................................................................................................74
13 Troubleshooting OpenManage Mobile ........................................................................................................75
Unable to add OpenManage Essentials to OpenManage Mobile...............................................................................75
Unable to add OpenManage Enterprise to OpenManage Mobile .............................................................................75
Unable to add iDRAC to OpenManage Mobile............................................................................................................. 76
Slow data retrieval............................................................................................................................................................76
Incomplete device information....................................................................................................................................... 76
Unable to register for push notications.......................................................................................................................76
Unable to receive push notications..............................................................................................................................77
Delay in receiving push notications.............................................................................................................................. 77
Unable to retrieve iDRAC data........................................................................................................................................77
VNC connection failed!....................................................................................................................................................77
BIOS attributes not shown in the manual conguration page....................................................................................78
Known issues.................................................................................................................................................................... 78
14 Uninstalling OpenManage Mobile............................................................................................................... 80
15 Related documents and resources...............................................................................................................81
Other documents you may need.................................................................................................................................... 81
Contacting Dell..................................................................................................................................................................81
Accessing documents from the Dell EMC support site............................................................................................... 81
Contents
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