Users Guide

Storing registration details ............................................................................................................................................. 64
Uploading the SupportAssist report to Dell EMC support..........................................................................................64
8 Inventory collection..................................................................................................................................... 66
To add a service tag.........................................................................................................................................................66
To share the service tag information.............................................................................................................................66
9 Push notications........................................................................................................................................ 67
Conguring alert notications settings..........................................................................................................................67
Viewing alerts using push notications..........................................................................................................................67
10 Using the OpenManage Mobile Password.................................................................................................. 69
Changing the OpenManage Mobile password............................................................................................................. 69
Disabling the OpenManage Mobile password.............................................................................................................. 70
Using ngerprint to log in.................................................................................................................................................71
Enabling or disabling ngerprint authentication from the Settings page.............................................................71
Managing ngerprints...................................................................................................................................................... 71
Adding a ngerprint.................................................................................................................................................... 71
Renaming a ngerprint.............................................................................................................................................. 72
Deleting a ngerprint................................................................................................................................................. 72
11 Viewing OpenManage Mobile information................................................................................................... 73
Viewing the OpenManage Mobile application log........................................................................................................73
Viewing the OpenManage Mobile application version.................................................................................................73
Viewing the OpenManage Mobile TechCenter page................................................................................................... 73
Viewing the OpenManage Mobile manuals and documentation................................................................................ 74
Viewing the OpenManage Mobile End User License Agreement and Open-source license.................................. 74
12 Sharing feedback........................................................................................................................................75
13 Troubleshooting OpenManage Mobile ........................................................................................................76
Unable to view BLE enabled servers in Android 7.0 and 7.1.1.......................................................................................76
Unable to add iDRAC to OpenManage Mobile using iDRAC Quick Sync Read........................................................76
Unable to add OpenManage Essentials to OpenManage Mobile...............................................................................77
Unable to add OpenManage Enterprise to OpenManage Mobile ............................................................................. 77
Unable to add iDRAC to OpenManage Mobile............................................................................................................. 77
Slow data retrieval............................................................................................................................................................77
Updated information not displayed in OpenManage Mobile.......................................................................................78
Incomplete device information....................................................................................................................................... 78
Unable to register for push notications.......................................................................................................................78
Delay in receiving push notications.............................................................................................................................. 78
Unable to log in to OpenManage Mobile.......................................................................................................................79
Unable to retrieve iDRAC data....................................................................................................................................... 79
VNC connection failed!................................................................................................................................................... 79
Password inventory le is not available in the received mail sent from OpenManage Mobile................................79
Known issues....................................................................................................................................................................80
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