Dell EMC OpenManage Mobile Version 3.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 About OpenManage Mobile............................................................................................................................ 7 What is new in this release................................................................................................................................................7 Key features of OpenManage Mobile (OMM)................................................................................................................
Viewing iDRAC dashboard.............................................................................................................................................. 38 Viewing hardware logs of an iDRAC........................................................................................................................ 38 Viewing firmware details of an iDRAC.....................................................................................................................
Storing registration details ............................................................................................................................................. 64 Uploading the SupportAssist report to Dell EMC support..........................................................................................64 8 Inventory collection..................................................................................................................................... 66 To add a service tag............
14 Uninstalling OpenManage Mobile............................................................................................................... 82 15 Related documents and resources.............................................................................................................. 83 Other documents you may need....................................................................................................................................83 Contacting Dell......................................
1 About OpenManage Mobile OpenManage Mobile is a systems management application that enables you to monitor your data center from an Android mobile device. OpenManage Mobile enables you to add one or more OpenManage Essentials consoles and/or Integrated Dell Remote Access Controllers (iDRACs) 7 or later and/or OpenManage Enterprise consoles and/or Chassis.
2 Setting up OpenManage Mobile This chapter provides information about installing and starting OpenManage Mobile. Topics: • Installing OpenManage Mobile • Starting OpenManage Mobile • Viewing OpenManage Mobile home page • Demo Mode • Configuring analytics settings • Resetting OpenManage Mobile Installing OpenManage Mobile Prerequisites to install OpenManage Mobile: • Ensure that you have Android version 6.0 or later, on your mobile device.
Figure 1. Diagnostics and Usage 4 The startup guide is displayed. Once you reach the last page, tap Get Started!. 5 The PASSWORD SETTINGS page is displayed. Figure 2. Password settings 6 Complete one of the following based on your preference: • To set the authentication type for OpenManage Mobile: 1 For password authentication, type a password and reconfirm the password. 2 If you also want to use your fingerprint to log in, select Use fingerprint to authenticate.
• Continue to OpenManage Mobile: To open the OpenManage Mobile home page. The OpenManage Mobile home page is displayed. Logging in by using fingerprint authentication Fingerprint authentication must be enabled in OpenManage Mobile to log in using your registered fingerprint. To log in using fingerprint authentication: 1 Start OpenManage Mobile. The Login to OMM page is displayed. Figure 3. Login to OMM 2 Swipe your registered fingerprint on the fingerprint sensor.
Figure 4. Home page NOTE: To add an OpenManage Essentials console, see Adding OpenManage Essentials. NOTE: To add an iDRAC, see Adding iDRAC. NOTE: To add a Chassis, see Adding an MX7000 Chassis. NOTE: To add an OpenManage Enterprise console, see Adding OpenManage Enterprise. Navigation menu The navigation menu helps you to quickly go to various pages.
Figure 5. Navigation menu • Home—Navigates to the OpenManage Mobile home page. • Templates—Allows you to manage templates by creating, editing, and deleting. • IP Pools—Allows you to specify a range of IP for template deploy using OpenManage Mobile. • Task Manager—Allows you to view the actions that are performed in OpenManage Mobile. • App Log—Displays the application log severity and details.
3 Use the Enable Demo Mode toggle switch to enable or disable the demo mode. Configuring analytics settings The analytics setting in OpenManage Mobile collects information about the actions you perform in OpenManage Mobile and sends it to Dell. Dell uses the information to enhance the functionality of the application. You can choose to enable or disable analytics settings based on your preference.
3 Managing OpenManage Essentials console This section provides information you require to add, edit, or delete an OpenManage Essentials console in OpenManage Mobile.
Figure 6. Adding OpenManage Essentials 6 To save the connection details, tap Add OME. The OpenManage Essentials SSL certificate is displayed. 7 Tap Yes to accept the certificate and save the OpenManage Essentials console. 8 On the next page, select the appropriate alert filter for push notifications . NOTE: To set a custom alert filter, see OpenManage Essentials User's Guide available at www.dell.com/ OpenManageManuals.
Figure 7. OpenManage Essentials dashboard 2 • —indicates the number of devices or alerts that are critical. • —indicates the number of devices or alerts that are with warning status. • —indicates the number of devices or alerts that are healthy. • —indicates the number of devices or alerts that are unknown. • —indicates the available information about the devices or alerts. Tap Devices to view the devices, and tap Alerts to view the alerts.
Figure 8. All devices 3 Tap the appropriate device category (for example, RAC), and then tap to select the device you want to view. The inventory information of the devices that are managed by OpenManage Essentials is displayed. Figure 9. Device details 4 Tap Software Details to view the software details of the device, tap Hardware Log to view the hardware log, tap Alerts to view the alerts, and tap Warranty to view warranty information of the device.
• On the Device Details page, tap Software details. The Software Details page is displayed with the software information of OpenManage Essentials. Viewing hardware log To view the hardware log: • On the Device Details page, tap Hardware Log. The Hardware log page is displayed. Viewing the warranty information To view the warranty information: • On the Device Details page, tap Warranty. The Warranty page is displayed. NOTE: An Internet connection is required to view the warranty information.
Figure 10. Alerts You can forward, acknowledge, or delete an alert. Performing an action on multiple alerts To perform an action on multiple alerts: 1 On the OpenManage Essentials Console page, tap Alerts. The Alerts page is displayed. 2 Select multiple alerts by selecting the check box on the left of each alert. Tap to acknowledge the alerts, or tap Share to share the selected alerts. 3 In the next window, tap Task Manager to view the status of the action.
Figure 11. Confirm acknowledgment The alert is acknowledged, and the Alert Details page is automatically refreshed. NOTE: To share the information using an application available on your device, tap Sharing an alert To share an alert: 1 On the Alert Details page, tap 2 Select the option that you want to use to share the alert details. and then tap Share to share an alert. Figure 12.
Figure 13. Deleting alerts 2 In the Delete Confirmation box, tap Yes to confirm. The alert is deleted, and you are returned to the Alerts list page. Editing connection details of an OpenManage Essentials console To edit the connection details of the OpenManage Essentials console: 1 Perform one of the following: a b Press and hold the OpenManage Essentials console you want to edit, and tap Edit Connection. Swipe the appropriate OpenManage Essentials to the left, and tap Edit.
3 Tap Yes. The OpenManage Essentials console is deleted from OpenManage Mobile. Performing power control operations You can perform power control operations on a server managed by OpenManage Essentials or an iDRAC.
6 Tap Submit. OpenManage Mobile performs the power control operation and then displays the result of the operation.
4 Managing OpenManage Enterprise This section provides information you require to add, edit, or delete an OpenManage Enterprise console in OpenManage Mobile.
Figure 15. Adding OpenManage Enterprise 6 To save the connection details, tap Add OME. The OpenManage Enterprise SSL certificate is displayed. 7 Tap Yes to accept the certificate and save the OpenManage Enterprise console. 8 On the next page, select the appropriate alert filter for push notifications . NOTE: To set a custom alert filter, see OpenManage Enterprise User’s Guide available at www.dell.com/ OpenManageManuals.
Figure 16. OpenManage Enterprise dashboard 2 • —indicates the number of devices or alerts that are critical. • —indicates the number of devices or alerts that are with warning status. • —indicates the number of devices or alerts that are healthy. • —indicates the number of devices or alerts that are unknown. • —indicates the available information about the devices or alerts. Tap Devices to view the devices, and tap Alerts to view the alerts.
Figure 17. All devices 3 Tap the appropriate device category (for example, RAC), and then tap to select the device you want to view. Figure 18.
• 5 Tap Location- View the Data Center, Room, Aisle, Rack, and Slot and then tap Support to access the Dell Quick Resource Locator website. Viewing software details To view the software details: • On the Device Details screen, tap Software details. The Software Details screen is displayed with the software information of an OpenManage Enterprise. Viewing hardware log To view the hardware log: • On the Device Details screen, tap Hardware Log. The Hardware log screen is displayed.
Figure 19. Alerts You can forward, acknowledge, or delete an alert. Performing an action on multiple alerts To perform an action on multiple alerts: 1 On the OpenManage Enterprise Console screen, tap Alerts. The Alerts screen is displayed. 2 Select multiple alerts by selecting the check box on the left of each alert. Tap to acknowledge the alerts, or tap Share to share the selected alerts. 3 In the next window, tap Task Manager to view the status of the action.
Figure 20. Confirm acknowledgment The alert is acknowledged, and the Alert Details screen is automatically refreshed. NOTE: To share the information using an application available on your device, tap Sharing an alert To share an alert: 1 On the Alert Details screen, tap 2 Select the option you want to use to share the alert details. and then tap Share to share an alert. Figure 21.
Figure 22. Deleting alerts 2 In the Delete Confirmation box, tap Yes to confirm. The alert is deleted, and you are returned to the Alerts list screen. Editing connection details of an OpenManage Enterprise console To edit the connection details of the OpenManage Enterprise console: 1 Perform one of the following: a b Press and hold the OpenManage Essentials console you want to edit, and tap Edit Connection. Swipe the appropriate OpenManage Essentials to the left, and tap Edit.
3 Tap Yes. The OpenManage Enterprise console is deleted from OpenManage Mobile. Performing power control operations You can perform power control operations on a server managed by OpenManage Enterprise or an iDRAC.
5 Managing iDRAC This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile.
5 Tap Add via Network, and tap Next. 6 Type the Hostname or IP, Username, Password, Domain (if applicable), and Description (optional) of the iDRAC. Figure 24. Adding iDRAC 7 To save the connection details, tap Add iDRAC. The iDRAC SSL certificate is displayed. 8 Tap Yes to accept the certificate and save the iDRAC. The iDRAC Details screen is displayed. Adding multiple iDRACs using the IP range This feature enables you to add multiple iDRACs using iDRAC range.
Figure 25. Adding multiple iDRACs The process of adding multiple iDRACs is initiated. You can check the status of the process in the task manager. Adding an iDRAC using iDRAC Quick Sync Read The iDRAC Quick Sync Read feature enables your mobile device to act as a proximity reader to read data from your server when the device is in contact with the iDRAC Quick Sync Bezel. NOTE: Dell EMC recommends upgrading your iDRAC firmware to the latest version.
Figure 26. iDRAC Quick Sync Read 7 Turn on the iDRAC Quick Sync Bezel. 8 Place your mobile device in contact with the activation switch of the iDRAC Quick Sync Bezel on your server and hold your mobile for at least 3 seconds. NOTE: The Near-Field Communication (NFC) chip inside the mobile device should be in contact with the iDRAC Quick Sync activation switch. Refer to the documentation of your mobile device to find the location of the NFC chip.
Figure 27. Quick Sync 2 2 Tap Server, and tap Next. The Add server page is displayed. 3 Tap Add via Quick Sync 2, and tap Next. A video on how to enable the bluetooth connection is displayed. 4 Tap Next. You are prompted to enable access to the location and bluetooth. 5 Tap Allow. NOTE: Go to Settings to enable the bluetooth or location. 6 Select the appropriate server, and tap next. You can use the Blink LED option to identify the chassis. The certificate acceptance screen is displayed.
Viewing iDRAC dashboard To view the iDRAC dashboard: 1 On the OpenManage Mobile home screen, tap the appropriate iDRAC console. The iDRAC dashboard is displayed. Figure 28. iDRAC dashboard (phone view) 2 You can view the following detail and status: • System Event/Lifecycle Logs- View the hardware logs. • Firmware Details- View the firmware details. • Network Details- View the network details. • Hardware Inventory- View the Hardware Inventory. You can view the Memory and CPU details.
NOTE: Tap and then tap Share Logs to share the list of System Event/Lifecycle Logs. 2 Select System Event Log or Lifecycle Log from the list that is displayed. 3 Tap the appropriate log entry for additional details. Figure 29. Hardware logs NOTE: Retrieving hardware logs may take a few minutes. Viewing firmware details of an iDRAC To view the firmware details of an iDRAC: • In the iDRAC Details screen, tap Firmware Details. The Firmware Details screen is displayed. Figure 30.
Viewing network details of an iDRAC To view the network details of an iDRAC: In the iDRAC Details screen, tap Network Details. The Network Details screen is displayed. Figure 31. Network details Viewing health status of an iDRAC To view the health status of an iDRAC: • In the iDRAC Details screen, tap Health Status. The Health Status screen is displayed with the Temperature and Power values.
Figure 32. Health status Viewing the warranty information of an iDRAC To view the warranty information of an iDRAC: • In the iDRAC Details screen, tap Warranty Information. The warranty information of the server is displayed. NOTE: An internet connection is required to view the warranty information. Accessing Dell Quick Resource Locator website through iDRAC To access the Dell Quick Resource Locator website: • In the iDRAC Details screen, tap and then tap Support.
Sharing iDRAC Details To share the iDRAC details: 1 On the OpenManage Mobile home screen, tap the appropriate iDRAC console. The iDRAC dashboard is displayed. 2 Navigate to the details page you want to share. For example, tap Hardware Logs, Firmware Details, Network Details, or Health Status. 3 Tap and then tap Share to share the details using an email application. Viewing the remote desktop To view the remote desktop, your mobile device must have bVNC Viewer installed.
Figure 34. VNC configuration confirmation NOTE: Check the Use Secure Tunnel check box when the encryption is set to 128-bit or more in iDRAC. NOTE: If the iDRAC does not support remote desktop or if there is no remote desktop password set, bVNC displays an error message that it cannot connect to the remote desktop.
The iDRAC is deleted from OpenManage Mobile. RACADM Commands RACADM Commands NOTE: Only users with iDRAC configure privileges can modify the settings. RACADM Commands enables you to run predefined commands. The generic GET and SET sub commands are used to configure and retrieve the objects.
Figure 35. RACADM Commands Device inventory You can view the following device inventory information of a server (iDRAC connection), an OpenManage Essentials, or an OpenManage Enterprise— managed device. Table 1. Device inventory Information Description Power State Displays the power status of the device IP Address If this server was added individually, this value is the IP address used to connect to the iDRAC.
Editing the BIOS configuration To view the BIOS information: 1 On the OpenManage home screen, tap the appropriate device. 2 Tap . 3 Tap Configure, and tap Configuration. The Configure Server page is displayed. 4 Tap Manual Configuration. 5 Tap BIOS Configuration to view the BIOS tasks. You can edit or view the BIOS configurations. NOTE: A reboot is required to apply the BIOS changes. The changes reflect upon successful reboot.
The Configuration page is displayed. Figure 36. iDRAC configuration 3 Tap Configuration, and tap Manual Configuration. The Manual Configuration page is displayed. Figure 37. iDRAC configuration 4 Tap to change the IPv4 settings, IPv6 Settings to change the IPv6 settings, Root Credentials to change the root credentials, and First Boot Device to change the boot settings.
To activate or deactivate the system ID LED: 1 Tap the iDRAC of the server you want to activate or deactivate the system ID LED. 2 Tap . 3 Tap Blink LED. The Select Blink LED Timeout or Turn Off options are displayed. 4 Tap one of the following options to activate or deactivate the System ID LED: • 4 Minutes • Blink LED until turned off • Blink off Figure 38.
4 Tap iDRAC Configuration. 5 Enable Auto Config using the toggle switch. The Select DHCP Provisioning dialog box is displayed. 6 7 Tap DHCP Provisioning, and tap one of the following options: • Enable Once • Enable Once After Reset • Disabled Tap Next. The configuration is saved and the status can be viewed in the Task Manager. Template deploy You can perform the initial server deployment using OpenManage Mobile.
To create a deployment template in OpenManage Mobile: 1 Tap 2 Tap Templates. from the OpenManage Mobile home page. 3 Tap Add. The Template Configuration page is displayed. Figure 40. Template Configuration 4 Enter the appropriate configuration and Tap Save. The created template is displayed on the Manage Templates page. Applying a Deployment template • Ensure Quick Sync 2 is enabled and the access is set to read/write. • You have to be within the BLE signal range to complete the deployment.
OpenManage Mobile Diagnostics using Quick Sync 2 OpenManage Mobile allows technicians to perform additional at-the-box troubleshooting using Quick Sync 2. OpenManage Mobile allows the technician to download Tech Support Reports (TSR), Screen shots, and, Crash Screen Videos to diagnose and identify the point of failure. These actions are enabled in the OpenManage servers and accessed remotely using WS-MAN. Diagnostics using Quick Sync 2 Ensure that the device is connected to the server.
6 Managing an MX7000 chassis This section provides information you require to add, edit, or delete an MX7000 chassis in OpenManage Mobile. A chassis is a combination of sleds, storage enclosures, fan slots and power units. A chassis allows you to view the details in a chassis enclosure.
Figure 41. Adding an MX7000 Chassis using Quick Sync 2 NOTE: You are prompted to enable access to the location and camera when you start OpenManage Mobile for the first time after an installation or upgrade. 5 Tap Add via Quick Sync 2, and tap Next. A video on how to enable the bluetooth connection is displayed. 6 Tap Next. 7 Select the chassis that you want to add, and tap Next. You can use the Blink LED option to identify the chassis.
3 On the OpenManage Mobile home page, tap on the upper right corner. The Add options are displayed. 4 Tap MX Chassis from the list, and tap Next. The Add Chassis page is displayed. 5 Tap Add via Network, and tap Next. 6 Type the Hostname or IP, Username, Password, Domain (if applicable), and Description (optional) of the Chassis. Figure 42. Adding Chassis using a network 7 To save the connection details, tap Add MX Chassis. The Chassis dashboard is displayed.
Figure 43.
Deleting an MX7000 chassis To delete an MX7000 chassis from OpenManage Mobile: 1 On the OpenManage Mobile home page, perform one of the following steps: • Swipe the appropriate device to the left, and tap Delete. • Press and hold the chassis on the OpenManage Mobile home page. 1 Tap Edit Connection. 2 2 Tap Delete chassis. The Delete Confirmation message is displayed. 3 Tap Yes. The chassis is deleted from OpenManage Mobile.
Managing IOMs To manage IOMs: 1 Select IOM from the Inventory page of the chassis. 2 You can view the Health Status and the Logs of the IOMs. 3 You can view the following Health Status: • Network IOM • Storage IOM Tap each IOM to view the details. 4 You can view the following options for all the network and storage IOMs from the toolbar: • Share- To share the inventory details of the IOM. • Power options- To perform power tasks on IOM.
The Chassis Dashboard is displayed. 2 Tap . 3 Tap Configure. 4 Tap Chassis Group Configuration, and tap Next. 5 Tap Create Chassis Group, and tap Next. 6 Enter a Group Name and Group Description, and tap Next. NOTE: Ensure that the group name does not contain space or special characters. Figure 44. Create chassis group 7 Select the appropriate onboarding permissions, and tap Next. 8 Select the configuration settings that you want to propagate to the group members. 9 Tap Next.
The Chassis Group page is displayed. 3 Select the lead chassis from the list. The Chassis Dashboard of the lead chassis is displayed. . 4 Tap 5 Tap Configure. The Configuration page is displayed. 6 Tap Chassis Group Configuration. 7 Tap Delete Chassis Group, and tap Next. 8 The delete confirmation message is displayed. Tap Done. The chassis group is deleted. Joining a group Prerequisites to join a group: • Ensure that the chassis is accessible over the network.
Figure 45. Join chassis group 6 Select the appropriate group, and tap Done. The chassis becomes the member of the group. Leaving a group Prerequisites to leave a group: • Ensure that the chassis is accessible over the network. • Ensure that the chassis is a member of a group. • Ensure that the chassis is authenticated with proper permissions. To leave a chassis group: 1 On the OpenManage Mobile home page, tap the appropriate chassis console. The Chassis Dashboard is displayed. 2 Tap .
Figure 46. Leave chassis group 6 The confirmation message for leaving the group is displayed. Tap Done. The chassis becomes a stand-alone chassis. Group chassis overview You can view the group summary of a lead chassis, including the health status of the group and each chassis in the group. Viewing the group chassis overview Prerequisites to view a group chassis details: • Ensure that the chassis is accessible over the network. • Ensure that the chassis is a lead chassis.
Figure 47. Chassis Group dashboard • —indicates the number of devices or alerts that are critical • —indicates the number of devices or alerts that are with warning status • —indicates the number of devices or alerts that are healthy 2 • —indicates the number of devices or alerts that are unknown Tap the Chassis summary. 3 You can view the health status of each chassis. The color symbols on the left of each chassis denote the health status.
7 SupportAssist SupportAssist helps the user to identify hardware issues and upload this data to Dell EMC Support. The Dell EMC Support creates a case manually for the uploaded SupportAssist data and also contacts the user.
7 Tap Next. 8 The registration is completed successfully. Tap Done. Storing registration details The registration details are stored in OpenManage Mobile once a registration is completed successfully. Ensure that the chassis is accessible over the network. To enable or disable the settings: 1 Tap 2 Tap Settings. . 3 Enable or disable Save Contact Registration Data using the toggle switch. NOTE: By default, the Save Contact Registration Data is enabled.
Figure 49.
8 Inventory collection The OpenManage mobile Inventory collection feature allows you to scan QR codes to save the systems service tag and MAC address. This inventory can be exported as a XML file. Topics: • To add a service tag • To share the service tag information To add a service tag Ensure that you have pulled out the tag with the QR code information available on the server. 1 Tap 2 Tap Password Inventory. 3 . Tap . The camera permission pop-up message is displayed. 4 Tap Allow.
9 Push notifications Push notifications enable OpenManage Mobile to notify you when a subscribed OpenManage Essentials console or OpenManage Enterprise console receives alerts from a monitored device. The notification is displayed in the status bar of your mobile device, similar to notifications that are displayed for messages, downloads, and so on. OpenManage Mobile allows you to configure the type of push notification you want to receive.
Figure 50. Push notifications 2 If applicable, enter the OpenManage Mobile password and tap Login. The dashboard of the OpenManage Essentials console or OpenManage Enterprise console displays the newly received alert. 3 Tap New alerts to view the alerts associated with the push notification.
10 Using the OpenManage Mobile Password To ensure OpenManage Mobile is secure, you can set a password. You can enable password authentication using the Enable Password option in Settings. NOTE: OpenManage Mobile cannot recover your password if it is lost. • If a password is set and you do not use the device for more than 15 minutes, OpenManage Mobile is automatically locked, and then the login page of OpenManage Mobile is displayed.
Figure 51. Change password (phone view) 3 Type the current OpenManage Mobile password, new password, reconfirm the new password. 4 Tap Change. Disabling the OpenManage Mobile password To disable the OpenManage Mobile password: 1 On the OpenManage Mobile home page, tap the overflow menu. 2 In the menu that is displayed, tap Settings. The Settings page is displayed. Figure 52. Settings 3 Use the Enable Password toggle button to enable or disable the password.
Using fingerprint to log in You can log in to OpenManage Mobile using fingerprint authentication. For instructions to enable fingerprint authentication, see Adding a fingerprint. NOTE: The fingerprint option is not available on devices without a fingerprint reader. NOTE: OpenManage Mobile allows five consecutive attempts after which the fingerprint authentication is disabled for approximately one minute. If necessary, you can type the login password to access OpenManage Mobile.
Renaming a fingerprint To rename a fingerprint on your device: 1 Tap Settings. 2 Tap Lock screen and security > Fingerprints. 3 Tap the fingerprint you want to rename. 4 Enter the new name. 5 Tap Rename. Deleting a fingerprint To delete a fingerprint from your device: 1 Tap Settings. 2 Tap Lock screen and security > Fingerprints. 3 Touch and hold the fingerprint that you want to delete. 4 Tap Remove.
11 Viewing OpenManage Mobile information This section provides information about viewing the OpenManage Mobile log, Version, End User License Agreement (EULA), OMM Dell Tech Center, Manuals and Documentation, Contact Dell.
The OpenManage Mobile Dell Tech Center page is displayed. Viewing the OpenManage Mobile manuals and documentation To view the OpenManage Mobile manuals and documentation: 1 On the home page, tap 2 Tap About. . The OpenManage Mobile product information is displayed. 3 Tap Manuals and Documentation. The OpenManage Mobile Manuals and Documentation is displayed.
12 Sharing feedback You can share your feedback to Dell about OpenManage Mobile. To share your feedback: 1 Start OpenManage Mobile and tap 2 Tap Send Feedback. . The default email application is displayed. 3 Enter your feedback and send the email. You can also email your feedback to om_mobile_feedback@dell.com.
13 Troubleshooting OpenManage Mobile This section provides information required to troubleshoot OpenManage Mobile. Topics: • Unable to view BLE enabled servers in Android 7.0 and 7.1.
Unable to add OpenManage Essentials to OpenManage Mobile If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds: Workarounds: • Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism. Ensure that VPN and/or wireless network is connected, enabled, and configured.
Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving data. Updated information not displayed in OpenManage Mobile Information that is displayed in OpenManage Mobile does not match the information that is displayed in OpenManage Essentials or iDRAC. Workaround: OpenManage Mobile uses a data cache to improve performance.
Workaround: If OpenManage Mobile is backed-up and restored on to your mobile device, the GCM registration token may need to be refreshed. Go to the Settings page and tap Refresh to reinstall the GCM token. You must have an Internet connection for this request to be successful. NOTE: If you refresh the GCM token, edit the connections of all the OpenManage Essentials added and resubscribe to the alert filters.
Known issues • OpenManage Mobile fails to connect using Quick Sync 2 wirelessly, if the device WiFi frequency is set to 5.0 GHz. iDRAC supports only 2.4 GHz frequency band for direct WiFi. • OpenManage Mobile does not provide the appropriate output logs for the following RACADM commands: a storage get controllers -o b storage get enclosures -o c raid get controller d raid get pdisks -o e lclog A message Command Succesful is displayed, which is not the expected output.
• Unable to acknowledge or delete an alert received by a user who is a member of the OMEssentialsPowerUsers group. • Last successful remote desktop session is seen when multiple VNC sessions are running at the same time because bVNC is an opensource component and its behavior is outside the scope and control of OpenManage Mobile. OpenManage Mobile has limited control over launch interactions and subsequent activity.
14 Uninstalling OpenManage Mobile To uninstall OpenManage Mobile: NOTE: All the existing data is lost when the OpenManage Mobile is uninstalled. 1 Tap . 2 Tap Settings. 3 Tap General. 4 In the Storage and iCloud Usage, tap Manage Storage. 5 Tap OMM application. 6 Tap Delete. Tap Yes to complete the uninstallation. 7 At the Do you want to uninstall this app? prompt, tap OK.
15 Related documents and resources Other documents you may need You can find the following documents on the Dell EMC Support website at www.dell.com/OpenManageManuals: • Dell EMC OpenManage Essentials version 2.5 User’s Guide • Integrated Dell Remote Access Controller 9 User’s Guide • Dell EMC OpenManage Enterprise Version 3.
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