Users Guide
Carriers, internet service providers, and networking equipment may end the connection to Apple servers if your mobile device is
inactive. Notications cannot be received until the connection is restored.
• A message is displayed in OpenManage Essentials if it is unable to communicate with a specic device as it is not registered.
Workaround: If OpenManage Mobile is backed up and restored on to your mobile device, the APN registration token may need to be
refreshed. Go to the Settings screen and tap Refresh to reinstall the APN token. You must have an internet connection for this request
to be successful.
NOTE: If you refresh the APN token, edit the connections of all the OpenManage Essentials added and resubscribe to the
alert lters.
Unable to retrieve iDRAC data
OpenManage Mobile displays a connection not successful message if you refresh an iDRAC details screen multiple times to retrieve data.
Workaround: Refresh iDRAC Details screen after one minute.
If incorrect credentials are entered while adding an iDRAC or while performing power operations on an iDRAC, the iDRAC might disable all
incoming requests and appear disabled for some time. For more information about this behavior, see iDRAC User’s Guide. iDRAC will be
enabled after some time. Wait till the iDRAC is enabled, and then retry the operation with correct credentials.
Known issues
• Issue: First time launch of Remotix from OMM fails.
Workaround: Traverse to OMM and launch the app again.
• OpenManage Mobile fails to connect using Quick Sync 2 wirelessly, if the device wi frequency is set to 5.0 GHz. iDRAC supports only
2.4 GHz frequency band for direct wi.
• OpenManage Mobile does not provide the appropriate output logs for the following RACADM commands:
a storage get controllers -o
b storage get enclosures -o
c raid get controller
d raid get pdisks -o
e lclog
A message Command Succesful is displayed, which is not the expected output.
• To receive alert notications in OpenManage Mobile on iOS, you must have a Apple account registered on the device.
• If you try to connect to a network that was
• Unsupported device:
– Sony Xperia Tablet Z (SGP321 TABLET Z )
• Issue: User is prompted to enter the wireless password for saved networks.
Workaround: To connect to the saved network, you can try any one of the following steps:
– Close and restart the settings application. Try to connect to the wireless network.
– Restart the wi on your device.
– Cancel the password prompt and retry the connection till it gets connected.
• Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a non-default value.
For iDRAC shown in OpenManage Essentials and OpenManage Enterprise, OpenManage Mobile will not perform the operation with
non-default values.
• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the rst screen. From the next
screen, you can view the devices but they are not sorted by health.
• Issue: The pop up message Quick Sync lost appears while performing manual conguration.
Troubleshooting OpenManage Mobile
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