Users Guide

Updated information not displayed in OpenManage
Mobile
Information displayed in OpenManage Mobile does not match the information displayed in OpenManage Essentials or iDRAC.
Incomplete device information
• The operating system name or hostname is not displayed.
Workaround: To receive the hostname or operating system name, you might need to install OpenManage Server Administrator (OMSA)
on the managed node.
• Incomplete information for devices managed by OpenManage Essentials.
Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more information, see OpenManage
Essentials User’s Guide.
Unable to register for push notications
Unable to register for push notications.
Workaround: To register for push notications from an OpenManage Essentials, perform the following steps:
1 Tap .
2 Tap Settings.
3 Tap Notications.
4 In OpenManage Mobile ensure Allow Notications is enabled.
Unable to receive push notications
Unable to receive push notications if OpenManage Essentials is re- installed by retaining the same database as an earlier OpenManage
Essentials installation.
Workaround: Add the OME again to Openmanage Mobile to receive push notications.
Delay in receiving push notications
• Either alert notication is not received, or there is a delay of several hours in receiving alerts.
Workarounds:
– Verify OpenManage Essentials operation: Make sure that OpenManage Essentials is receiving alerts, and it is successfully
transmitting the alerts to the Dell Message Forwarding Service. For more information about transmitting alerts from OpenManage
Essentials to the Dell Message Forwarding Service, see OpenManage Essentials User’s Guide. During normal operation, it takes up
to two minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding Service.
– Understand provider limitations: The Dell Message Forwarding Service uses provider notications services including Apple Push
Notication. Apple imposes a notication limitation on a per device and per application basis. If your alert notications are more than
100 per day, select a more specic lter to reduce the number of alerts transmitted to your mobile device.
– Verify phone network connectivity: Push notication requires an internet connection on your phone or a wireless connection (that
may not be available in certain areas, such as remote locations and places with poor signal).
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Troubleshooting OpenManage Mobile