Users Guide
Workaround: Refresh iDRAC Details screen after one minute.
If incorrect credentials are entered while adding an iDRAC or while performing power operations on an iDRAC, the iDRAC might disable all
incoming requests and appear disabled for some time. For more information about this behavior, see iDRAC User’s Guide. iDRAC will be
enabled after some time. Wait till the iDRAC is enabled, and then retry the operation with correct credentials.
VNC connection failed!
Error message “VNC connection failed!” is displayed when you attempt to launch RDP session for an iDRAC if VNC RDP session is already
running or if another active bVNC session is running on a dierent mobile device for the same iDRAC because iDRAC VNC only supports
one connection at a time. You cannot connect to the same iDRAC using any instance of a VNC client, whether from the same mobile
device or a dierent device.
Workaround: Reset the iDRAC to establish the connection.
Known issues
• OpenManage Mobile fails to connect using Quick Sync 2 wirelessly, if the device wi frequency is set to 5.0 GHz. iDRAC supports only
2.4 GHz frequency band for direct wi.
• OpenManage Mobile does not provide the appropriate output logs for the following RACADM commands:
a storage get controllers -o
b storage get enclosures -o
c raid get controller
d raid get pdisks -o
e lclog
A message Command Succesful is displayed, which is not the expected output.
• To receive alert notications in OpenManage Mobile on Android, you must have a Google account registered on the device.
• If you are not connected to a network and tap the network button for a server added using quick sync, you will be prompted to check
the certicate repeatedly.
• If you try to connect to a network that was
• Unsupported device:
– Sony Xperia Tablet Z (SGP321 TABLET Z )
• Issue: User is prompted to enter the wireless password for saved networks.
Workaround: To connect to the saved network, you can try any one of the following steps:
– Close and restart the settings application. Try to connect to the wireless network.
– Restart the wi on your device.
– Cancel the password prompt and retry the connection till it gets connected.
• Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a non-default value.
For iDRAC shown in OpenManage Essentials and OpenManage Enterprise, OpenManage Mobile will not perform the operation with
non-default values.
• If the log in page appears again after you exit OpenManage Mobile, use home button to minimize the application.
• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the rst screen. From the next
screen, you can view the devices but they are not sorted by health.
• If the SSL encryption is changed, OpenManage Mobile will prompt you to set the VNC password.
• Issue: The pop up message Quick Sync lost appears while performing manual conguration.
This is due to an android limitation. You will see this message when the bluetooth connection is dropped. It will connect automatically
and this does not interrupt the conguration process.
• Issue: When you delete a server added via quick sync 2 and try to scan again for the same server, it does not appear on the scan page.
Workaround: Close the OpenManage Mobile application and relaunch it to view the deleted sever on the scan page.
• You will be prompted to check the certicate everytime, if you are connecting to a secured network.
Troubleshooting OpenManage Mobile
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