Users Guide

Unable to add iDRAC to OpenManage Mobile using
iDRAC Quick Sync Read
If you are unable to add an iDRAC to OpenManage Mobile using iDRAC Quick Sync Read, you can try the following workarounds:
Workarounds:
• Update the iDRAC rmware. For more information about updating the iDRAC rmware see, iDRAC User’s Guide.
• Update the OpenManage Mobile to the latest available version.
• The Near-Field Communication (NFC) chip in the mobile device should be in contact with the iDRAC Quick Sync activation switch.
Refer to your mobile device’s documentation to nd the location of the NFC chip.
• Remove the protective casing from the mobile device.
Slow data retrieval
There is a delay of several minutes in retrieving data.
Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G or later network.
Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed
nodes and sometimes there is a delay of several minutes in retrieving data.
Updated information not displayed in OpenManage
Mobile
Information displayed in OpenManage Mobile does not match the information displayed in OpenManage Essentials or iDRAC.
Workaround: OpenManage Mobile uses a data cache to improve performance. Tap Refresh on the overow menu of the screen to update
displayed information.
Overow symbol diers from device to device. For example, it can be displayed as a symbol, or at the lower-left or lower-right corner of
the screen next to the Home button.
Incomplete device information
• The operating system name or hostname is not displayed.
Workaround: To receive the hostname or operating system name, you might need to install OpenManage Server Administrator (OMSA)
on the managed node.
• Incomplete information for devices managed by OpenManage Essentials.
Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more information, see OpenManage
Essentials User’s Guide.
Unable to register for push notications
Unable to register for push notications.
Workaround: To register for push notications from an OpenManage Essentials, perform the following steps:
Troubleshooting OpenManage Mobile
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