Users Guide

7 Inventory collection..................................................................................................................................... 58
To add a service tag.........................................................................................................................................................58
To share the service tag information............................................................................................................................. 58
8 Push notications........................................................................................................................................59
Conguring alert notications settings......................................................................................................................... 59
Viewing alerts using push notications......................................................................................................................... 59
9 Using the OpenManage Mobile Password.................................................................................................... 61
Changing the OpenManage Mobile password..............................................................................................................61
Disabling the OpenManage Mobile password.............................................................................................................. 62
Using ngerprint to log in................................................................................................................................................63
Enabling or disabling ngerprint authentication from the Settings screen.........................................................63
Managing ngerprints..................................................................................................................................................... 63
Adding a ngerprint................................................................................................................................................... 63
Renaming a ngerprint..............................................................................................................................................64
Deleting a ngerprint.................................................................................................................................................64
10 Viewing OpenManage Mobile information.................................................................................................. 65
Viewing the OpenManage Mobile application log........................................................................................................65
Viewing the OpenManage Mobile application version................................................................................................ 65
Viewing the OpenManage Mobile TechCenter page...................................................................................................65
Viewing the OpenManage Mobile manuals and documentation................................................................................66
Viewing the OpenManage Mobile End User License Agreement and Open source licence.................................. 66
11 Sharing feedback........................................................................................................................................ 67
12 Troubleshooting OpenManage Mobile........................................................................................................ 68
Unable to view BLE enabled servers in Android 7.0 and 7.1.1...................................................................................... 68
Unable to add OpenManage Essentials to OpenManage Mobile.............................................................................. 68
Unable to add iDRAC to OpenManage Mobile.............................................................................................................68
Unable to add iDRAC to OpenManage Mobile using iDRAC Quick Sync Read....................................................... 69
Slow data retrieval........................................................................................................................................................... 69
Updated information not displayed in OpenManage Mobile.......................................................................................69
Incomplete device information....................................................................................................................................... 69
Unable to register for push notications.......................................................................................................................69
Delay in receiving push notications..............................................................................................................................70
Unable to log in to OpenManage Mobile.......................................................................................................................70
Unable to retrieve iDRAC data....................................................................................................................................... 70
VNC connection failed!.................................................................................................................................................... 71
Known issues.....................................................................................................................................................................71
13 Uninstalling OpenManage Mobile............................................................................................................... 73
14 Related documents and resources.............................................................................................................. 74
Other documents you may need.................................................................................................................................... 74
Contents
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