Users Guide

Known issues

• OpenManage Mobile fails to connect using Quick Sync 2 wirelessly, if the device wifi frequency is set to 5.0 GHz. iDRAC supports only

2.4 GHz frequency band for direct wifi.

• OpenManage Mobile does not provide the appropriate output logs for the following RACADM commands:

1. storage get controllers -o

2. storage get enclosures -o

3. raid get controller

4. raid get pdisks -o

5. lclog

A message Command Succesful is displayed, which is not the expected output.

• To receive alert notifications in OpenManage Mobile on iOS version 9 and above, you must have a Apple account registered on the

device.

• If you try to connect to a network that was

• Unsupported device:

• Sony Xperia Tablet Z (SGP321 TABLET Z )

• Issue: User is prompted to enter the wireless password for saved networks.

Workaround: To connect to the saved network, you can try any one of the following steps:

• Close and restart the settings application. Try to connect to the wireless network.

• Restart the wifi on your device.

• Cancel the password prompt and retry the connection till it gets connected.

• Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a non-default value.

For iDRAC shown in OME OpenManage Mobile will not perform the operation with non-default values.

• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the first screen. From the next

screen, you can view the devices but they are not sorted by health.

• Issue: The pop up message Quick Sync lost appears while performing manual configuration.

This is due to an android limitation. You will see this message when the bluetooth connection is dropped. It will connect automatically

and this does not interrupt the configuration process.

• Issue: When you delete a server added via quick sync 2 and try to scan again for the same server, it does not appear on the scan

page.

Workaround: Close the OpenManage Mobile application and relaunch it to view the deleted sever on the scan page.

• You will be prompted to check the certificate everytime, if you are connecting to a secured network.

• OpenManage Mobile displays only 100 LC log entries under WSMAN added devices and 10 LC log entries under BLE added devices.

This is a known issue.

• OpenManage Mobile offline data cache will be lost if the phone is rebooted or if OpenManage Mobile is inactive for long periods.

• While powering down the server, ensure Titan quick sync is active. If Titan quick sync is inactive all Titan quick sync features will be

disabled. To enable titan quick sync 2 again, you must press the quick sync button on the server.

• Upgrade install for OpenManage Mobile 2.0 is supported for OpenManage Mobile version 1.4 and 1.5 only. If you have an earlier version

of Openmanage Mobile installed on your device you need to uninstall the older version and install the latest application.

• OpenManage Mobile offline cache can be lost if your mobile device has limited memory.

• OpenManage Mobile displays only the top 100 log entries from an iDRAC.

• OpenManage Mobile is not supported on 11th generation or earlier generations of iDRAC.

• Unable to acknowledge or delete an alert received by a user who is a member of the OMEPowerUsers group.

Troubleshooting OpenManage Mobile