Users Guide

OpenManage Mobile Diagnostics using Quick Sync

OpenManage Mobile 2.0 allows technicians to perform additional at-the-box troubleshooting using Quick Sync 2.OpenManage Mobile 2.0

allows the technician to download Tech Support Reports (TSR), Screen shots, and, Crash Screen Videos to diagnose and identify the

point of failure. These actions are enabled in the OpenManage servers and accessed remotely using WS-MAN.

Diagnostics using Quick Sync 2

Ensure the device is connected to the server.

To run diagnostics on a server using Quick Sync 2:

1. From the Home screen, Tap the appropriate server.

2. Tap Option.

The options menu is displayed.

3. Tap Diagnostics.

The Diagnostics page is displayed.

Figure 30. Diagnostics

4. To view the real-time status, tap one of the Visual Diagnostics option

• OS Screen Preview

• Last Crash Screen Preview

• Last Boot Capture

• Last Crash Video

5. To generate the SupportAssist Report , tap Generate Report.

NOTE:

If the file takes a long time to download due to the size of the download, you can cancel the message and view

the progress in the Task Manager.

NOTE: The reports can also be performed via WSMAN or Quick Sync over WiFI.

6. You can email the downloaded attachment to Dell EMC support for more assistance.

Managing iDRAC