Users Guide

• If you are not connected to a network and tap the network button for a server added using quick sync, you will be prompted to check
the certificate repeatedly.
• If you try to connect to a network that was
• Unsupported device:
• Sony Xperia Tablet Z (SGP321 TABLET Z )
• Issue: User is prompted to enter the wireless password for saved networks.
Workaround: To connect to the saved network, you can try any one of the following steps:
• Close and restart the settings application. Try to connect to the wireless network.
• Restart the wifi on your device.
• Cancel the password prompt and retry the connection till it gets connected.
• Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a non-default value.
For iDRAC shown in OME OpenManage Mobile will not perform the operation with non-default values.
• If the log in page appears again after you exit OpenManage Mobile, use home button to minimize the application.
• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the first screen. From the next
screen, you can view the devices but they are not sorted by health.
• If the SSL encryption is changed, OpenManage Mobile will prompt you to set the VNC password.
• Issue: The pop up message Quick Sync lost appears while performing manual configuration.
This is due to an android limitation. You will see this message when the bluetooth connection is dropped. It will connect automatically
and this does not interrupt the configuration process.
• Issue: When you delete a server added via quick sync 2 and try to scan again for the same server, it does not appear on the scan
page.
Workaround: Close the OpenManage Mobile application and relaunch it to view the deleted sever on the scan page.
• You will be prompted to check the certificate everytime, if you are connecting to a secured network.
• OpenManage Mobile displays only 100 LC log entries under WSMAN added devices and 10 LC log entries under BLE added devices.
This is a known issue.
• OpenManage Mobile offline data cache will be lost if the phone is rebooted or if OpenManage Mobile is inactive for long periods.
• While powering down the server, ensure Titan quick sync is active. If Titan quick sync is inactive all Titan quick sync features will be
disabled. To enable titan quick sync 2 again, you must press the quick sync button on the server.
• Upgrade install for OpenManage Mobile 2.0 is supported for OpenManage Mobile version 1.4 and 1.5 only. If you have an earlier version
of Openmanage Mobile installed on your device you need to uninstall the older version and install the latest application.
• OpenManage Mobile offline cache can be lost if your mobile device has limited memory.
• OpenManage Mobile displays only the top 100 log entries from an iDRAC.
• OpenManage Mobile is not supported on 11th generation or earlier generations of iDRAC.
• Unable to receive push notifications if OpenManage Essentials is re- installed by retaining the same database as an earlier
OpenManage Essentials installation.
• Unable to acknowledge or delete an alert received by a user who is a member of the OMEPowerUsers group.
• Last successful remote desktop session is seen when multiple VNC sessions are running at the same time because bVNC is an open
source component and its behavior is outside the scope and control of OpenManage Mobile. OpenManage Mobile has limited control
over launch interactions and subsequent activity.
Troubleshooting OpenManage Mobile
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