Users Guide

• Remove the protective casing from the mobile device.
Slow data retrieval
There is a delay of several minutes in retrieving data.
Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G or later network.
Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the
managed nodes and sometimes there is a delay of several minutes in retrieving data.
Updated information not displayed in OpenManage
Mobile
Information displayed in OpenManage Mobile does not match the information displayed in OpenManage Essentials or iDRAC.
Workaround: OpenManage Mobile uses a data cache to improve performance. Tap Refresh on the overflow menu of the screen to
update displayed information.
Overflow symbol differs from device to device. For example, it can be displayed as a symbol, or at the lower-left or lower-right corner of
the screen next to the Home button.
Incomplete device information
• The operating system name or hostname is not displayed.
Workaround: To receive the hostname or operating system name, you might need to install OpenManage Server Administrator
(OMSA) on the managed node.
• Incomplete information for devices managed by OpenManage Essentials.
Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more information, see OpenManage
Essentials User’s Guide.
Unable to register for push notifications
Unable to register for push notifications.
Workaround: To register for push notifications from an OpenManage Essentials, perform the following steps:
1. Tap
.
2. Tap Settings.
3. Tap Notifications.
4. In OpenManage Mobile ensure Allow Notifications is enabled.
Delay in receiving push notifications
• Either alert notification is not received, or there is a delay of several hours in receiving alerts.
Workarounds:
• Verify OpenManage Essentials operation: Make sure that OpenManage Essentials is receiving alerts, and it is successfully
transmitting the alerts to the Dell Message Forwarding Service. For more information about transmitting alerts from OpenManage
Essentials to the Dell Message Forwarding Service, see OpenManage Essentials User’s Guide. During normal operation, it takes up
to two minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding Service.
• Understand provider limitations: The Dell Message Forwarding Service uses provider notifications services including Google Cloud
Messaging. Google imposes a notification limitation on a per device and per application basis. If your alert notifications are more
than 100 per day, select a more specific filter to reduce the number of alerts transmitted to your mobile device.
• Verify phone network connectivity: Push notification requires an internet connection on your phone or a wireless connection (that
may not be available in certain areas, such as remote locations and places with poor signal).
Carriers, internet service providers, and networking equipment may end the connection to Google servers if your mobile device is
inactive. Notifications cannot be received until the connection is restored.
Troubleshooting OpenManage Mobile
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