Users Guide

Troubleshooting OpenManage Mobile

Unable to view BLE enabled servers in Android 7.0

adn 7.1.1

Sometimes, on devices running Android version 7.0 or later Quicksync 2 does not detect bluetooth low energy (BLE) enabled servers.

Workaround:

Restart the device and try again.

Unable to add OpenManage Essentials to

OpenManage Mobile

If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds:

Workarounds:

• Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be

available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism. Make sure that VPN

and/or wireless network is connected, enabled, and configured. Verify if you are able to connect to the OpenManage Essentials host

from your device by using a web browser.

• Verify credentials: Make sure that the user name and password are correct to log in to the remote system. If you use domain

credentials, make sure that the domain name is entered in the correct format supported by your directory server (such as

companyname or companyname.com).

• Verify OpenManage Essentials version: OpenManage Mobile requires the latest OpenManage Essentials version 2.1 and above.

Unable to add iDRAC to OpenManage Mobile

If you are unable to add an iDRAC to OpenManage Mobile, you can try the following workarounds:

Workarounds:

• Verify network configuration: To add an iDRAC to OpenManage Mobile, iDRAC web server must be enabled. Ensure the port ID

number in the iDRAC UI and the OpenManage Mobile device are the same. Ensure that VPN and/or wireless network is connected,

enabled, and configured. Verify if you are able to connect to the iDRAC host from your device using a web browser.

• Verify credentials: Make sure that user name and password are correct to log in to the remote system. If you use domain credentials,

make sure that the domain name is entered in the correct format supported by your directory server (such as companyname or

companyname.com).

• Verify iDRAC version: OpenManage Mobile requires iDRAC version 7 or later with Enterprise or Express license, which is available in

most 12th generation or later PowerEdge servers.

Unable to add iDRAC to OpenManage Mobile using

iDRAC Quick Sync Read

If you are unable to add an iDRAC to OpenManage Mobile using iDRAC Quick Sync Read, you can try the following workarounds:

Workarounds:

• Update the iDRAC firmware. For more information about updating the iDRAC firmware see, iDRAC User’s Guide.

• Update the OpenManage Mobile to the latest available version.

• The Near-Field Communication (NFC) chip in the mobile device should be in contact with the iDRAC Quick Sync activation switch.

Refer to your mobile device’s documentation to find the location of the NFC chip.

44 Troubleshooting OpenManage Mobile