Users Guide

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Question: I have discovered a PowerEdge R830 server by using in-band method. OMSA version 8.3 is also installed on the server.
Why am I unable to view the software inventory information of the iDRAC and network cards such as Mellanox, QLogic, and Intel?
Answer: To get the software inventory information of the network cards, you must either discover the PowerEdge R830 server by
using out-of-band method or run the Firmware and Driver Inventory task for the server.
Question: Why is OpenManage Essentials unable to run discovery, inventory or status polling tasks for iDRACs or CMCs with the
WS-Man protocol?
Answer:
1. Open the Troubleshooting Tool, and run the WS-Man test for the target devices.
2. If the test results specify that TLS 1.1 or 1.2 is enabled on the device, perform the following steps on the system where
OpenManage Essentials is installed:
a. Install the update available in KB3140245 at Microsoft.com to enable TLS protocols in winrm.
b. Set the default protocol as TLS 1.2 with a DWORD registry entry DefaultSecureProtocols in:
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
\WinHttp
• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet
Settings\WinHttp
• Set the value to 0x00000A00 for enabling TLS 1.0, 1.1 and 1.2.
c. Restart the system, and then retry the tasks in OpenManage Essentials.
Question: Why do the create template or apply template tasks fail for CMC?
Answer:
1. Open the Troubleshooting Tool, and run the WS-Man test for the target devices.
2. If the test results specify that TLS 1.1 or 1.2 is enabled on the device, perform the following steps on the system where
OpenManage Essentials is installed:
a. To enable TLS in the web browser:
1. Click Start → Run, type inetcpl.cpl and press Enter.
2. Click the Advanced tab.
3. In the Security section, select Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2.
b. To enable TLS for all user accounts:
1. Create a DWORD registry entry SecureProtocols in [HKLM]\Software\Microsoft\Windows
\CurrentVersion\Internet Settings.
2. Set the value to 0xA80 to enable support for TLS 1.0, TLS 1.1, and TLS 1.2.
c. Restart the system, and then retry the tasks in OpenManage Essentials.
Question: Why does the RACADM Command Line task fail on iDRACs or CMCs?
Answer:
1. Open the Troubleshooting Tool, and run the WS-Man test for the target devices.
2. If the test results specify that TLS 1.1 or 1.2 is enabled on the device, perform the following steps on the system where
OpenManage Essentials is installed:
a. To enable TLS in the web browser:
1. Click Start → Run, type inetcpl.cpl and press Enter.
2. Click the Advanced tab.
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