Users Guide

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Frequently Asked Questions
Installation
Question: How do I install OpenManage Essentials using a remote SQL database named instance?
Answer: To connect remotely, the SQL Server with named instances requires a running SQL Server Browser service.
Question: Will OpenManage Essentials support Microsoft SQL Server Evaluation edition?
Answer: No, SQL Server Evaluation edition is not supported.
Question: What are the minimum login roles for SQL Server?
Answer: See Minimum Login Roles for Microsoft SQL Server and Terms and Conditions for Using Relational Database Management
Systems.
Question: When launching the OpenManage Essentials installer, an error message is displayed, stating a failure to load a specic
library (for example, failed to load OMIL32.DLL), a denial of access, or an initialization error. What do I do?
Answer: This issue is most likely due to insucient Component Object Model (COM) permissions on the system. To remedy this
situation, see support.installshield.com/kb/view.asp?articleid=Q104986. The OpenManage Essentials installer may also fail if a
previous installation of systems management software or some other software product was unsuccessful. Delete the following
temporary windows installer registry, if present: HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress.
Question: During the installation of Microsoft ASP .NET prerequisite, I am getting the following error message: One of the
prerequisites has failed to install. The one click prerequisite installer will now exit. What do I do?
Answer: To resolve this issue, perform one of the following:
• Run the Windows update and ensure all the updates are installed successfully.
• Download and install the required security certicates. For more information on the required security certicates, see https://
blogs.msdn.microsoft.com/vsnetsetup/2016/03/28/a-certicate-chain-could-not-be-built-to-a-trusted-root-authority-2/.
Upgrade
Question: What troubleshooting can I do for the following error message:
Https error 503. The service is unavailable?
Answer: To resolve this issue, perform an IIS reset and launch OpenManage Essentials. To perform an IIS reset, launch the command
prompt and type iisreset. When an iisreset is done, all connections to the web server are reset. It also resets any website hosted
on the same OpenManage Essentials server.
Question: Why does an upgrade to the latest version of OpenManage Essentials fail in a large deployment scenario?
Answer: To resolve this issue, ensure that the system meets the minimum hardware requirements. For more information, see the
Minimum Recommended Hardware section in the Dell EMC OpenManage Essentials User’s Guide at Dell.com/
OpenManageManuals.
Question: How do I upgrade to OpenManage Essentials version 2.1, when OpenManage Essentials version 1.1 is installed on a remote
database with SQL Server 2005?
Answer: Installation or upgrade of OpenManage Essentials version 2.1 is not supported on Microsoft SQL Server 2005 (all editions)
either on a local or remote database. While upgrading from OpenManage Essentials version 1.1 installed with remote SQL Server
2005 to OpenManage Essentials version 2.1, the following message is displayed:
Dell EMC OpenManage Essentials cannot be installed or upgraded on SQL Server versions prior
to SQL Server 2008. Refer to the FAQ for information on possible migration and additional
details.
In this case, you can manually migrate the data from SQL Server 2005 and then upgrade to OpenManage Essentials version 2.1 as
follows:
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