Release Notes

● Direct migration from IT Assistant to OpenManage Essentials version 2.5 is not supported. However, you can migrate IT

Assistant to an earlier version of OpenManage Essentials (version 1.3), and then upgrade to OpenManage Essentials version

2.5.

● For information about migrating IT Assistant to an earlier version of OpenManage Essentials, see the appropriate Dell EMC

OpenManage Essentials User's Guide at https://www.dell.com/support/home/en-yu/products/software_int/

software_ent_systems_mgmt/ent_sys_mgmt_opnmng_essentials.

NOTE: The OpenManage Install dialog box displays a notification if the latest version of OpenManage Essentials or

SupportAssist Enterprise is already installed on the system. For Dell EMC Repository Manager and Dell EMC License

Manager, this notification may not be displayed, even if the latest versions are already installed. [28109]

Upgrade

See the Dell EMC OpenManage Essentials Version 2.5 User's Guide for instructions on upgrading to OpenManage Essentials

version 2.5.

Uninstallation

NOTE: Before uninstalling OpenManage Essentials, you must uninstall Dell EMC OpenManage Essentials MIB Import

Utility and Dell EMC SupportAssist Enterprise (if installed).

1. Click Start > Control Panel > Programs and Features.

2. In Uninstall or change a program, select Dell EMC OpenManage Essentials and click Uninstall.

3. In the message Are you sure you want to uninstall OpenManage Essentials?, click Yes.

4. In the message Uninstalling OpenManage Essentials removes the OpenManage Essentials

database. Do you want to retain the database?, click Yes to retain the database, or click No to remove it.

Contacting Dell

NOTE:

If you do not have an active internet connection, you can find contact information on your purchase invoice, packing

slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and

some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Visit www.dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of page.

4. Select the appropriate service or support link based on your need.