Release Notes

● If the above command works, enable the logs using the dconfig.ini file and collect the logs from the specified folder
location.
Issue:
Description: OpenManage Essentials services do not start automatically on the OME host if the Windows license is activated
after a system reboot.
Resolution: If Windows is not activated, activate the Windows license, run Windows update and reboot the system. On
inactivated systems, OpenManage Essentials services will not start up automatically. On such a system, the services must be
restarted manually.
Protocol Specific Discovery Issues:
●
Use Dell Troubleshooting Tool (gets installed with Essentials) to verify the specific protocol test.
● Ensure that the services are working, and protocol-specific ports are not blocked by the firewall.
● Manually restart the services.
Microsoft Internet Explorer
Issue:
Description:
● Unable to open OpenManage Essentials using Internet Explorer.
● Internet Explorer displays certificate errors.
● Internet Explorer displays a message to approve the certificate.
● Unable to browse the file system to deploy Server Administrator and system update.
● Unable to display the Device tree for devices.
● Unable to install active components.
Resolution:
1. Open OpenManage Essentials on the client server using Internet Explorer.
2. Click Tools > Internet Options > Security.
3. Enter Local Intranet and click Sites.
4. Click Advanced.
5. Enter the fully qualified name of the server where OpenManage Essentials is installed.
6. Click Add.
If the issue persists, there may be an issue with the DNS server resolving the name of the OpenManage Essentials server. To
resolve the DNS server issue:
1. Contact your system administrator and add the OpenManage Essentials system name added to the DNS server.
2. Edit your host file to resolve the IP of the OpenManage Essentials server. The host file is located at %windir%
\System32\drivers\etc\hosts.
3. Add the IP of the OpenManage Essentials server to the Local intranet sites in Internet Explorer.
NOTE:
You cannot remove the certificate errors unless you use the fully qualified name of the OpenManage Essentials
server.
If a certificate error is displayed:
● Contact your system administrator to add the OpenManage Essentials certificate published to the Trusted Root
Certificate Authorities and Trusted Publishers on domain systems.
● Add the OpenManage Essentials certificate manually to your Trusted Root Certificate Authorities and Trusted
Publishers certificate stores using Internet Explorer.
Exporting data from a grid in OpenManage Essentials using Internet Explorer 10: Under certain circumstances, when you
attempt to export data from OpenManage Essentials by right-clicking and selecting the Export menu item from any grid control,
if you select the .csv format, the exported data is actually saved in html format, even though the file generated is a .csv
suffixed file. This behavior seems to be related to the security settings associated with Internet Explorer 10. If you reset the
security settings to the default set, this behavior is no longer observable. [31647]
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