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Upgrading OME version
28 Installing Dell EMC OpenManage Essentials
Custom settings (displayed only during the OME version upgrade process)
9.2 Troubleshoot upgrade related issues in OpenManage Essentials
This section will help to overcome and troubleshoot some issues observed during upgrades:
• Any upgrade failures are logged in installation log. Log file named InstallUtil.log is located at
c:\windows\temp folder.
• Upgrades to v2.4 may fail in some cases due to database operation timing out. This is fixed in v2.5
and upgrades should succeed for similar causes.
• Database backup is taken during upgrade. Database backup file-path is recorded in the log file. In
case of failures backed up database can be used to restore it.
• For successful upgrades kindly ensure that sufficient disk space is available as per database size.
• Kindly refer to OM Essentials Product Support Matrix document and ensure that management-
station’s hardware configuration, SQL Server setup etc. is as per number of devices being managed.
SQL Server Express Edition has an upper cap of 10GB on maximum database size. OME
installations using SQL Server Express Edition nearing maximum size may run into issues during
upgrades.