White Papers
56 The Dell EMC Devices Supported by Dell EMC OpenManage Essentials (OME)
10 Proactive Support with Dell EMC SupportAssist Enterprise
The Dell EMC SupportAssist Enterprise plug-in for OpenManage Essentials proactively identifies hardware
failures in your IT environment, and provides you with an efficient and personalized support experience. The
Dell EMC SupportAssist Enterprise plug-in is bundled as part of the OpenManage Essentials installation
package and can be installed from the package as required.
SupportAssist integrates with OpenManage Essentials to give you the added capabilities of secure remote
monitoring so you know how your systems are performing at all times. SupportAssist is designed to help you
manage your environment proactively with the following features:
• Detects and analyzes problems using automated data collection and diagnostics
• Helps accelerate resolution by automatically generating notifications and accurate case information with
your Dell EMC Support team
• Provides parts replacement, as needed, directly from Dell EMC.
You can monitor Dell EMC Networking devices using Dell EMC SupportAssist Enterprise. The complete benefits of
SupportAssist are available for devices with an active Dell EMC ProSupport Plus entitlement. For more
information about SupportAssist, visit Dell.com/supportassist.