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52 The Dell EMC Devices Supported by Dell EMC OpenManage Essentials (OME)
9 Troubleshooting issues in OpenManage Essentials
9.1 Dell EMC OpenManage Essentials Troubleshooting Tool
The Dell EMC OpenManage Essentials Troubleshooting Tool is a standalone tool that is installed along with
Dell EMC OpenManage Essentials. You can use this tool for a wide array of protocol related problems that are
often at the root of discovery and alert issues.
9.2 Troubleshoot discovery of a Dell EMC device
1. Ensure that SNMP is enabled and properly configured on the target device by accessing its web
Interface.
2. Start the Dell EMC Troubleshooting Tool.
3. Navigate to Protocols (Remote Box).
4. Enter the IP address of the target device.
5. Select required protocol in the Select Protocol(s) pane.
• If you are selecting SNMP protocol, enter the correct community name and click Run Test.
• If you are selecting WS-Man protocol, enter the user name and password in the respective fields
and click Run Test.
• If you are selecting REST-GET protocol and MX Chassis radio button, enter user name and
password in the respective fields and click Run Test.
• If you are selecting REST-GET protocol and Generic (only https) radio button, enter the URI,
user name, and password in the respective fields, and then click Run Test.
6. The Result window displays test results of the target device.