Users Guide

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Troubleshooting
OpenManage Essentials Troubleshooting Tool
The OpenManage Essentials troubleshooting tool is a standalone tool that installs along with OpenManage Essentials. You can use
the troubleshooting tool for a wide array of protocol related problems that are often at the root of discovery and alert issues.
This tool provides the following protocol-specic diagnostics to identify the problem with the remote node:
• Database—Fetches all the user dened databases present on the remote box.
• Dell EMC—Veries the connection to the Dell EMC storage devices.
• ICMP—Veries whether you can ping the remote device from the local box.
• IPMI—Veries the IPMI protocol to connect to BMC/iDRAC.
• Name Resolution—Veries whether you can get the resolved name from the local box.
• OpenManage Server Administrator Remote Enablement—This test helps you to verify that OpenManage Server Administrator's
remote enablement feature is working on the managed node (OpenManage Server administrator installed with the remote
enablement component). This tool behaves like a Server Administrator Distributed Web server (DWS) and connects to Server
Administrator managed node instrumentation agent using the WSMAN protocol.
To connect successfully, the Managed Node must have OpenManage Server Administrator installed with the Remote
Enablement feature working.
• Port—Veries whether managed node is listening to the specied port. You can specify 1-65,535 port numbers.
• PowerVault Modular Disk Arrays—Veries that PowerVault modular disk storage array protocol is used to connect to PowerVault
Storage devices.
• Services—Uses SNMP protocol to fetch the running services on the managed node.
• SNMP—Veries SNMP connection to the remote node, using the required SNMP community string, retries, and time out. First it
tries to connect to MIB-II agent and then various other agents to nd out the type of device. Troubleshooting Tool also gathers
other agent specic information from that device.
• SSH—Veries that the SSH protocol is used to connect to managed node.
• WMI—Veries WMI/CIM connection to the remote node. Default retries and time out values are used internally.
• WSMAN—Attempts to connect to WSMAN client on the remote node. Use this test to verify connectivity problems with iDRAC,
ESX, and other devices, which support WSMAN specication. This test will connect to such devices and will also list the
exposed WSMAN proles enabled on the remote device.
Troubleshooting Procedures
Troubleshooting Inventory
Inventoried Linux servers are listed under Non-Inventoried systems, numerous retries does not resolve this.
To resolve this issue for the Red Hat Enterprise Linux 5.5, SUSE Linux Enterprise Server version 10 and version 11 installed servers:
1. Mount the Systems Management Tools and Documentation DVD (version 6.5 or later) on the Linux server.
2. Install srvadmin-cm rpm.
3. Restart OpenManage Server Administrator 6.5.
4. Make sure the OpenManage Server Administrator inventory collector is working from the location /opt/dell/srvadmin/sbin/
invcol, run /invcol -outc=/home/inv.xml.
5. Perform server inventory.
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