Users Guide

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Viewing warranty reports
Warranty information is available for devices with valid Service Tags, including clients, servers, switches, storage, and so on. Warranty
information is automatically retrieved at the time devices are discovered.
The Warranty Information report is unique among OpenManage Essentials reports as it requires Internet access to pull warranty
information from the warranty database. If you do not have internet access, no warranty information is populated. It is downloaded
the next time you connect to the internet and open the Warranty Report.
NOTE: The warranty information (including expired and renewed) displayed in OpenManage Essentials for a particular
Service Tag, may not match with the warranty record displayed at support.dell.com. The service level code and model
name of a warranty record displayed at support.dell.com may not exactly match with the OpenManage Essentials
warranty report.
Extending warranty
To extend support for the devices, click View and Renew Warranty in the Reports → Warranty Information page. This opens the
warranty site. You must log in to the warranty site with your company account to see all the devices and their warranty information.
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