Users Guide

Supported Protocols and Ports in OpenManage Essentials............................................................................................ 322
Supported Protocols and Ports on Management Stations........................................................................................323
Supported Protocols and Ports on Managed Nodes.................................................................................................323
Dell OpenManage Framework........................................................................................................................................ 324
23 Troubleshooting.........................................................................................................325
OpenManage Essentials Troubleshooting Tool................................................................................................................325
Troubleshooting Procedures...........................................................................................................................................325
Troubleshooting Inventory........................................................................................................................................ 325
Troubleshooting Device Discovery............................................................................................................................326
Troubleshooting Receiving SNMP Traps ..................................................................................................................326
Troubleshooting Discovery of Windows Server 2008–Based Servers.......................................................................327
Troubleshooting SNMP Traps for ESX or ESXi Versions 3.5, 4.x, or 5.0.................................................................... 327
Troubleshooting Problems With Microsoft Internet Explorer.....................................................................................327
Troubleshooting Map View....................................................................................................................................... 328
24 Frequently Asked Questions......................................................................................329
Installation .....................................................................................................................................................................329
Upgrade......................................................................................................................................................................... 329
Tasks..............................................................................................................................................................................330
Optional Command Line Settings.............................................................................................................................330
Customization Parameters........................................................................................................................................331
MSI Return Code..................................................................................................................................................... 332
E-mail Alert Action......................................................................................................................................................... 333
Discovery....................................................................................................................................................................... 333
Inventory........................................................................................................................................................................336
System Update...............................................................................................................................................................337
Managing Device Congurations....................................................................................................................................338
Device Group Permissions..............................................................................................................................................338
Device Group Permissions Portal..............................................................................................................................338
Remote and System Update Tasks...........................................................................................................................339
Custom Device Groups............................................................................................................................................ 339
Deployment and Conguration Compliance..............................................................................................................339
Deployment and Conguration Compliance....................................................................................................................339
Logs............................................................................................................................................................................... 340
Log Levels.................................................................................................................................................................341
Backup and Restore........................................................................................................................................................341
Troubleshooting.............................................................................................................................................................. 341
25 Managing Device Group Permissions.........................................................................343
Adding Users to the OmeSiteAdministrators Role.......................................................................................................... 343
Assigning Device Groups to a User.................................................................................................................................344
Removing Users From the OmeSiteAdministrators Role.................................................................................................344
26 OpenManage Mobile Settings................................................................................... 346
Enabling or Disabling Alert Notications For OpenManage Mobile................................................................................. 346
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