Users Guide

Field Description
Registration Displays the date and time the user added the OpenManage
Essentials console in OpenManage Mobile.
Delete Displays a delete icon that you can click to remove a
subscriber from the Mobile Subscribers list.
Troubleshooting OpenManage Mobile
If OpenManage Essentials is unable to register with the Message Forwarding Service or successfully forward notications, the
following resolutions are available:
Table 252. Troubleshooting OpenManage Mobile
Problem Reason Resolution
OpenManage Essentials is unable to
connect to the Dell Message Forwarding
Service. [Code 1001/1002]
Outbound Internet (HTTPS) connectivity
is lost.
Using a web browser, determine if
outbound Internet connectivity is
available.
If connectivity is lost, perform standard
network troubleshooting steps:
• Verify if the network cables are
connected.
• Verify the IP address and DNS server
settings.
• Verify if the rewall is congured to
allow outbound trac.
• Verify if the ISP network is operating
normally.
Proxy settings are incorrect. Set proxy host, port, username, and
password as required. For more
information, see “Proxy Settings” in
General Settings.
Message Forwarding Service is
temporarily unavailable.
Wait for the service to become available.
The Message Forwarding Service is
unable to connect to a device platform
notication service. [Code 100-105,
200-202, 211-212]
The platform provider service is
temporarily unavailable to the Message
Forwarding Service.
Wait for the service to become available.
The device communication token is no
longer registered with the platform
provider service. [Code 203]
The OpenManage Mobile application has
been updated, restored, uninstalled, or the
device operating system has been
upgraded or restored.
Reinstall OpenManage Mobile on the
device or follow the OpenManage Mobile
troubleshooting procedures specied in
the OpenManage Mobile User’s Guide
and reconnect the device to OpenManage
Essentials.
If the device is no longer connected to
OpenManage Essentials, remove the
subscriber.
The OpenManage Essentials registration
is being rejected by the Message
Forwarding Service. [Code 154]
An obsolete version of OpenManage
Essentials is being used.
Upgrade to a newer version of
OpenManage Essentials.
Related link
OpenManage Mobile Settings
348