Users Guide

Troubleshooting Device Discovery............................................................................................................................325
Troubleshooting Receiving SNMP Traps ..................................................................................................................325
Troubleshooting Discovery of Windows Server 2008–Based Servers...................................................................... 326
Troubleshooting SNMP Traps for ESX or ESXi Versions 3.5, 4.x, or 5.0....................................................................326
Troubleshooting Problems With Microsoft Internet Explorer.....................................................................................326
Troubleshooting Map View....................................................................................................................................... 327
24 Frequently Asked Questions......................................................................................328
Installation .....................................................................................................................................................................328
Upgrade......................................................................................................................................................................... 328
Tasks..............................................................................................................................................................................329
Optional Command Line Settings.............................................................................................................................329
Customization Parameters....................................................................................................................................... 330
MSI Return Code...................................................................................................................................................... 331
E-mail Alert Action......................................................................................................................................................... 332
Discovery....................................................................................................................................................................... 332
Inventory........................................................................................................................................................................335
System Update.............................................................................................................................................................. 336
Managing Device Congurations.................................................................................................................................... 337
Device Group Permissions.............................................................................................................................................. 337
Device Group Permissions Portal..............................................................................................................................337
Remote and System Update Tasks...........................................................................................................................338
Custom Device Groups............................................................................................................................................ 338
Deployment and Conguration Compliance..............................................................................................................338
Deployment and Conguration Compliance....................................................................................................................338
Logs............................................................................................................................................................................... 339
Log Levels................................................................................................................................................................340
Backup and Restore.......................................................................................................................................................340
Troubleshooting..............................................................................................................................................................340
25 Managing Device Group Permissions.........................................................................342
Adding Users to the OmeSiteAdministrators Role.......................................................................................................... 342
Assigning Device Groups to a User.................................................................................................................................343
Removing Users From the OmeSiteAdministrators Role.................................................................................................343
26 OpenManage Mobile Settings................................................................................... 345
Enabling or Disabling Alert Notications For OpenManage Mobile................................................................................. 345
Enabling or Disabling OpenManage Mobile Subscribers................................................................................................. 345
Deleting an OpenManage Mobile Subscriber..................................................................................................................346
Viewing the Alert Notication Service Status.................................................................................................................346
Notication Service Status.......................................................................................................................................346
Viewing the OpenManage Mobile Subscriber Information.............................................................................................. 347
Mobile Subscriber Information..................................................................................................................................347
Troubleshooting OpenManage Mobile............................................................................................................................ 348
27 Settings — Reference...............................................................................................349
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