Release Notes

Issue 8:

Description: The data displayed in Edited Trap(s) in OpenManage Essentials indicates the original denition of the built-in traps

that are edited using Edit Trap functionality.

Troubleshooting

Installation

• Ensure that the latest SQL server service packs are installed on the system. You can run the following command on the

command prompt to verify the SQL version.

– sqlcmd -Q "print @@version"

• For typical install, ensure that the current user has sysAdmin rights to the SQL Server. For custom install, ensure that the

provided authentication credentials have sysAdmin rights.

• Try to use the custom install with dierent authentication methods if typical install fails.

• Collect the logs from the temp folder. Search for the latest MgmtSt_*.log and InstallUtil_Install.log les. Try to

quickly analyze (if possible) InstallUtil_Install.log.

Launching OpenManage Essentials

• When an internet proxy server is congured on the system, the site must be added to the exception list to bypass the proxy. This

should be congured with GPO’s by a domain administrator.

• If you are using certicates, ensure that you use the domain certicates and those are added in IIS manager for the

DellSystemsEssentials website.

• If you are viewing an unauthorized user message on the console, ensure that the user receiving the error has been added to the

omeAdministrators or omeUsers Windows user groups.

• If shortcuts to launch OpenManage Essentials are not working, try to use the IP/hostname/localhost directly (replace XXXXXX)

in the following URL to launch the Essentials.

– https://XXXXXX:2607/Web/Default.aspx

Services

• Ensure that the OpenManage Essentials database is present and accessible by running the following command on the database

server command prompt.

– sqlcmd -E -d OMEssentials -Q sqlcmd -E -d OMEssentials -Q "select * from sys.databases

where name = 'OMEssentials'"

• If the above command works, enable the logs using the dconfig.ini le and collect the logs from the specied folder

location.

Issue:

Description: OpenManage Essentials services do not start automatically on the OME host if the Windows license is activated after a

system reboot.

Resolution: If Windows is not activated, activate the Windows license, run Windows update and reboot the system. On inactivated

systems, OpenManage Essentials services will not start up automatically. On such a system, the services must be restarted manually.

Protocol Specic Discovery Issues:

• Use Dell Troubleshooting Tool (gets installed with Essentials) to verify the specic protocol test.

• Ensure that the services are working, and protocol-specic ports are not blocked by the rewall.

• Manually restart the services.

Microsoft Internet Explorer

Issue: