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7.3 Troubleshooting issues in Dell EMC OpenManage Enterprise when
performing firmware update on target devices
• Unable to update firmware on target device by using Dell EMC OpenManage Enterprise because of
internet connection issues
• Unable to update firmware on target device by using Dell EMC OpenManage Enterprise because target
device is unreachable
• Unable to update firmware on target device by using Dell EMC OpenManage Enterprise because
Lifecycle Controller is in use
• Unable to update firmware on target device by using Dell EMC OpenManage Enterprise because either
an incorrect file is used or file signature is incorrect
• Dell EMC OpenManage Enterprise is unable to create a firmware catalog
7.3.1 Unable to update firmware on target device by using Dell EMC OpenManage
Enterprise because of internet connection issues
7.3.1.1 Issue
The Dell EMC OpenManage Enterprise firmware version cannot be updated either because connection to the
internet is ended or data packets are lost while downloading the DUPs from Dell.com.
Firmware on target device cannot be updated because of internet issues in Dell EMC OpenManage
Enterprise
7.3.1.2 Resolution
Ensure that uninterrupted network connection is available.
7.3.2 Unable to update firmware on target device by using Dell EMC OpenManage
Enterprise because target device is unreachable
7.3.2.1 Issue
The firmware cannot be updated because either the target device is not reachable or is not responding.