Users Guide

Field Description
Status Displays the status of the subscriber, indicating whether or not
OpenManage Enterprise–Tech Release is able to send alert
notifications successfully to the Alert Forwarding Service.
Status Message Status description of the status message.
Username Name of the OpenManage Mobile user.
Device Id Unique identifier of the mobile device.
Description Description about the mobile phone.
Filter Filters are policies that the subscriber has configured for alert
notifications.
Last Error The date and time the last error occurred when sending an alert
notification to the OpenManage Mobile user.
Last Push The date and time the last alert notification was sent successfully
from OpenManage Enterprise–Tech Release to the Alert
Forwarding Service.
Last Connection The date and time the user last accessed OpenManage
Enterprise–Tech Release through OpenManage Mobile.
Registration The date and time the user added OpenManage Enterprise–Tech
Release in OpenManage Mobile.
Delete Click to remove a subscriber from the Mobile Subscribers list.
Troubleshooting OpenManage Mobile
If OpenManage Enterprise–Tech Release is unable to register with the Message Forwarding Service or successfully forward notifications,
the following resolutions are available:
Table 16. Troubleshooting OpenManage Mobile
Problem Reason Resolution
OpenManage Enterprise–Tech Release is
unable to connect to the Dell Message
Forwarding Service. [Code 1001/1002]
Outbound Internet (HTTPS) connectivity is
lost.
Using a web browser, check if outbound
Internet connectivity is available.
If connection is unavailable, complete the
following network troubleshooting tasks:
• Verify if the network cables are
connected.
• Verify the IP address and DNS server
settings.
• Verify if the firewall is configured to
allow outbound traffic.
• Verify if the ISP network is operating
normally.
Proxy settings are incorrect. Set proxy host, port, username, and
password as required.
Message Forwarding Service is temporarily
unavailable.
Wait for the service to become available.
The Message Forwarding Service is unable
to connect to a device platform notification
service. [Code 100-105, 200-202, 211-212]
The platform provider service is temporarily
unavailable to the Message Forwarding
Service.
Wait for the service to become available.
The device communication token is no
longer registered with the platform provider
service. [Code 203]
The OpenManage Mobile application has
been updated, restored, uninstalled, or the
Reinstall OpenManage Mobile on the device
or follow the OpenManage Mobile
Managing OpenManage Enterprise–Tech Release appliance settings 99