Users Guide

Viewing the alert notification service status
OpenManage Enterprise–Tech Release forwards alert notifications to OpenManage Mobile subscribers through their respective device
platform alert notification service. If the OpenManage Mobile subscriber has failed to receive alert notifications, you can check the
Notification Service Status to troubleshoot alert notification delivery.
To view the status of the alert notification service, click Application Settings > Mobile Settings.
Related tasks
Viewing the alert notification service status
Related information
OpenManage Mobile Settings
Deleting an OpenManage Mobile subscriber
Viewing the alert notification service status
Notification service status
The following table provides information about the Notification Service Status displayed in the Application Settings > Mobile
Settings page.
Table 14. Notification Service Status
Status Icon Status Description
The service is running and operating normally.
NOTE: This service status only reflects successful
communication with the platform notification service. If the
device of the subscriber is not connected to the Internet or a
cellular data service, notifications will not be delivered until
the connection is restored.
The service experienced an error delivering a message which may be of
a temporary nature. If the issue persists, follow troubleshooting
procedures or contact technical support.
The service experienced an error delivering a message. Follow
troubleshooting procedures or contact technical support as necessary.
Viewing the OpenManage Mobile subscriber information
After an OpenManage Mobile user successfully adds OpenManage Enterprise–Tech Release, the user is added to the Mobile
Subscribers table in OpenManage Enterprise–Tech Release. The Mobile Subscribers table provides information about each
OpenManage Mobile subscriber.
To view the mobile subscriber information, in OpenManage Enterprise–Tech Release, click Application Settings > Mobile Settings.
Mobile subscriber information
The following table provides information about the Mobile Subscribers table displayed in the Application Settings > Mobile Settings
page.
Table 15. Mobile Subscriber Information
Field Description
Enabled Select or clear the check box, and then click Enable or Disable
respectively to enable or disable the alert notifications to an
OpenManage Mobile subscriber.
98 Managing OpenManage Enterprise–Tech Release appliance settings