Users Guide

d) Type the command that must be run on the OpenManage Enterprise–Tech Release server to open a ticket. For example, ./

RCE.sh $IP $MODEL $DATE $ASSETTAG $SERVICETAG

2. Click Save.

The command is saved. You can set and run these commands also while setting your alert policies. See Creating alert policies.

NOTE:

• You can run only one executable or script at a time.

• The executable or script can be saved on a server that is not necessarily discovered or managed by OpenManage

Enterprise–Tech Release.

• Script can have a maximum of 1024 characters.

• OpenManage Enterprise–Tech Release supports token substitution that may be helpful to the script or ticketing

system. Supported tokens: $IP, $MSG, $HOSTNAME, $SERVICETAG, $ASSETTAG, $DATE, $TIME, $MODEL.

Enabling alert policies

You can enable an alert policy, only if disabled. Enable an alert policy while creating an alert policy by selecting the Enable Policy check

box in the Name and Description section. See Creating alert policies.

To enable an alert policy, select the check box corresponding to the alert policy and click Enable. The alert policy is enabled and the tick

mark indicating that the alert policy is enabled (the ENABLED column) is displayed.

NOTE: You can enable multiple alert policies at a time by selecting the respective check boxes. To select or clear all the

check boxes, select the check box in the header row next to ENABLED.

NOTE: The Enable button of an alert policy that is already enabled appears grayed-out.

Related information

Alert policies

Editing alert policies

1. Select the check box corresponding to the alert policy and click Edit.

2. In the Create Alert Policy dialog box, edit the properties of the alert policy.

For navigating through different sections in the dialog box, see Creating alert policies.

Related information

Alert policies

Disabling alert policies

You can disable an alert policy, only if enabled. You disable an alert policy while creating an alert policy by clearing the Enable Policy check

box in the Name and Description section. See Creating alert policies.

To disable an alert policy, select the check box corresponding to the alert policy and click Disable. The alert policy is disabled and the tick

mark indicating that the alert policy is enabled (the ENABLED column) is removed.

NOTE:

You can disable multiple alert policies at a time by selecting the respective check boxes. To select or clear all the

check boxes, select the check box in the header row next to ENABLED. However, an alert policy must have at least one

action associated to it.

NOTE: The Disable button of an alert policy that is already disabled appears grayed-out.

Related information

Alert policies

Monitoring device alerts