Users Guide

A job is created and displayed on the Jobs page. To view information about the job, click View Details in the right pane. See Viewing
the jobs list. The job status is also displayed in the Recent Activity section. After the job is successfully run, the status of the job is
indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity section.
4. To download the report, click the Download link, and then download the <Service Tag>.<Time>.TXT SupportAssist report file.
• Else, click Troubleshoot > Download SupportAssist Report.
5. In the Download SupportAssist Files dialog box, click the .TXT file link, and then download the report. Each link represents the log
type you selected.
6. Click OK.
Managing individual device hardware logs
• On the <Device name> page, click Hardware logs. All the event and error messages generated for the device is listed. For field
descriptions, see Managing audit logs.
• To add a comment, click Add Comment.
• In the dialog box, type the comment, and then click Save. The comment is saved and identified by a symbol in the COMMENT
column.
• To export selected log data to a .CSV file, select the corresponding check boxes, and then click Export > Export Selected.
• To export all logs on a page, click Export > Export Current Page.
Running remote–RACADM and IPMI–commands on
individual devices
1. Select the check box corresponding to the device and click View Details.
2. On the <device name> page, click Remote Command Line, and then select RACADM CLI or IPMI CLI.
3. In the Send Remote Command dialog box, type the command. To display the results in the same dialog box, select the Open
results after sending check box.
4. Click Send.
A job is created and displayed in the dialog box. The job is also listed on the Job Details. See Viewing the jobs list.
5. Click Finish.
The Recent Alerts section displays the job completion status.
NOTE:
Do not run the following RACADM commands:
• chassislog view -n all
• chassislog view -n
• getraclog
Starting Management application iDRAC of a
device
1. Select the check box corresponding to the device.
The device working status, name, type, IP, and Service Tag are displayed.
2. In the right pane, click Launch Management Application.
The iDRAC login page is displayed. Log in by using the iDRAC credentials.
For more information about using iDRAC, visit dell.com/idracmanuals.
NOTE: You can also start the management application by clicking the IP address in the Device list. See Devices list.
Starting the Virtual Console
The Virtual Console link works on the iDRAC Enterprise license of 14G servers. On the 12G and 13G servers, the link works on the
2.50.50 and later versions of OME Enterprise license. If the link is clicked when the current plugin version for virtual console is Active X, a
message indicates prompting you to update the console to HTML 5 for better user experience. See Changing the virtual console plugin
type.
Managing All Devices
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