Users Guide
• Installed Software—List of firmware and software installed on different components in the device.
• Processor—Processor information such as sockets, family, speed, cores, and model.
• RAID Controller Information—PERC and RAID controller used on the storage devices. The rollup status is equal to the status of the
RAID that has high severity. For more information about Rollup Health status, see the MANAGING THE ROLLUP HEALTH STATUS
BY USING IDRAC ON THE DELL EMC 14TH GENERATION AND LATER POWEREDGE SERVERS white paper on the Dell
TechCenter.
• NIC Information—Information about NICs used in the device.
• Memory Information—Data about DIMMs used in the device.
• Array Disk: Information about the drives installed on the device. OpenManage Enterprise–Tech Release provides a built-in report
about the HDDs or virtual drives available on the devices monitored by OpenManage Enterprise–Tech Release. Click OpenManage
Enterprise > Monitor > Reports > Physical Disk Report. Click Run. See Running reports.
• Storage Controller : Storage controller installed on the device. Click the plus symbol to view individual controller data.
• Power Supply Information: Information about the PSUs installed on the device.
• Operating System—OS installed on the device.
• Licenses—Health status of different licenses installed on the device.
• Storage Enclosure—Storage enclosure status and EMM version.
• Virtual Flash—List of virtual flash drives and its technical specification.
• FRU—List of Field Replaceable Units (FRUs) that can be handled and repaired only by the field technicians. OpenManage Enterprise–
Tech Release provides a built-in report about the Field Replacable Units (FRUs) installed on the devices monitored by OpenManage
Enterprise–Tech Release. Click OpenManage Enterprise > Monitor > Reports > FRU Report. Click Run. See Running reports.
• Device Management Info—IP address information of the iDRAC installed only in case of a server device.
• Guest Information—Displays the guest devices monitored by OpenManage Enterprise–Tech Release. UUID is the Universally Unique
Identifier of the device. The GUEST STATE column indicates the working status of the guest device.
Running and downloading Diagnostic reports
1. On the <Device name> page, from the Troubleshoot drop-down menu, select Run Diagnostics.
2. In the Remote Diagnostic Type dialog box, from the Remote Diagnostic Type drop-down menu, select one of the following to
generate a report.
• Express: In the least possible time.
• Extended: At nominal speed.
• Long Run: At a slow pace.
NOTE:
See the
Remotely Running Automated Diagnostics Using WS-Man and RACADM Commands
technical white
paper at http://en.community.dell.com/techcenter/extras/m/white_papers/20438187.
3. To generate the Diagnostics report now, select Run Now.
4. Click OK. When prompted, click YES.
WARNING: Running a Diagnostics report automatically restarts the server.
A job is created and displayed on the Jobs page. To view information about the job, click View Details in the right pane. See Viewing
the jobs list. The job status is also displayed in the Recent Activity section. After the job is successfully run, the status of the job is
indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity section.
5. To download the report, click the Download link, and then download the <Service Tag>.<Time>.TXT Diagnostics report file.
• Else, click Troubleshoot > Download Diagnostics Report, and then download the file.
6. In the Download RemoteDiagnostics Files dialog box, click the .TXT file link, and then download the report.
7. Click OK.
Extracting and downloading SupportAssist reports
1. On the <Device name> page, from the Troubleshoot drop-down menu, select Extract SupportAssist Report.
2. In the Extract SupportAssist Report dialog box:
a) Type the file name where the SupportAssist report must be saved.
b) Select the check boxes corresponding to the log types whose SupportAssist report must be extracted.
3. Click OK.
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Managing All Devices