Users Guide

NOTE: Ensure to enable SMBv1 in the SMB Settings before you begin any firmware tasks which need communication
with any chassis or the PowerEdge YX2X and YX3X servers that have iDRAC version 2.50.50.50 and earlier. See Manage
Console preferences on page 143 and Generic naming convention for Dell EMC PowerEdge servers on page 162 for more
information.
1. On the <Device name> page, from the Troubleshoot drop-down menu, select Extract SupportAssist Report.
2. In the Extract SupportAssist Report dialog box:
a. Enter the file name where the SupportAssist report must be saved.
b. Select the check boxes corresponding to the log types whose SupportAssist report must be extracted.
3. Click OK.
A job is created and displayed on the Jobs page. To view information about the job, click View Details in the right pane. See
View the jobs list on page 100. The job status is also displayed in the Recent Activity section. After the job is successfully
run, the status of the job is indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity
section.
4. To download the report, click the Download link, and then download the <Service Tag>.<Time>.TXT SupportAssist report
file.
● Else, click Troubleshoot > Download SupportAssist Report.
5. In the Download SupportAssist Files dialog box, click the .TXT file link, and then download the report. Each link represents
the log type you selected.
6. Click OK.
Managing individual device hardware logs
NOTE:
The hardware logs are available for YX4X servers, MX7000 chassis and sleds. See Generic naming convention for
Dell EMC PowerEdge servers on page 162 for more information.
● On the <Device name> page, click Hardware logs. All the event and error messages generated for the device is listed. For
field descriptions, see Manage audit logs on page 98.
● For a chassis, the real-time data about the hardware logs are retrieved from the chassis.
● To add a comment, click Add Comment.
● In the dialog box, type the comment, and then click Save. The comment is saved and identified by a symbol in the
COMMENT column.
● To export selected log data to a .CSV file, select the corresponding check boxes, and then click Export > Export Selected.
● To export all logs on a page, click Export > Export Current Page.
Run remote–RACADM and IPMI–commands on individual devices
RACADM and IPMI commands can be sent to a device's iDRAC from the 'Device name' page to remotely manage the respective
device.
NOTE: Using the RACADM CLI only allows for one command at a time.
1. Select the check box corresponding to the device and click View Details.
2. On the <device name> page, click Remote Command Line, and then select RACADM CLI or IPMI CLI.
NOTE:
The RACADM CLI tab is not displayed for the following servers because the corresponding task is not available in
the device pack — MX740c, MX840c, and MX5016S.
3. In the Send Remote Command dialog box, type the command. Upto 100 commands can be entered with each command
required to be on a new line. To display the results in the same dialog box, select the Open results after sending check
box.
NOTE: Enter an IPMI command in the following syntax: -I lanplus <command> . To end the command enter 'Exit.'
4. Click Send.
A job is created and displayed in the dialog box. The job is also listed on the Job Details. See View the jobs list on page 100.
5. Click Finish.
The Recent Alerts section displays the job completion status.
Managing devices
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