Users Guide

● Memory Information—Data about DIMMs used in the device.
● Array Disk: Information about the drives installed on the device. OpenManage Enterprise provides a built-in report about
the HDDs or virtual drives available on the devices monitored by OpenManage Enterprise. Click OpenManage Enterprise >
Monitor > Reports > Physical Disk Report. Click Run. See Run reports on page 123.
● Storage Controller : Storage controller installed on the device. Click the plus symbol to view individual controller data.
● Power Supply Information: Information about the PSUs installed on the device.
● Operating System—OS installed on the device.
● Licenses—Health status of different licenses installed on the device.
● Storage Enclosure—Storage enclosure status and EMM version.
● Virtual Flash—List of virtual flash drives and its technical specification.
● FRU—List of Field Replaceable Units (FRUs) that can be handled and repaired only by the field technicians. OpenManage
Enterprise provides a built-in report about the Field Replacable Units (FRUs) installed on the devices monitored by
OpenManage Enterprise. Click OpenManage Enterprise > Monitor > Reports > FRU Report. Click Run. See Run reports
on page 123.
● Device Management Info—IP address information of the iDRAC installed only in case of a server device.
● Guest Information—Displays the guest devices monitored by OpenManage Enterprise. UUID is the Universally Unique
Identifier of the device. The GUEST STATE column indicates the working status of the guest device.
Run and download Diagnostic reports
NOTE: To perform any tasks on OpenManage Enterprise, you must have necessary user privileges. SeeRole-based
OpenManage Enterprise user privileges on page 14
NOTE: Ensure to enable SMBv1 in the SMB Settings before you begin any firmware tasks which need communication
with any chassis or the PowerEdge YX2X and YX3X servers that have iDRAC version 2.50.50.50 and earlier. See Manage
Console preferences on page 143 and Generic naming convention for Dell EMC PowerEdge servers on page 162for more
information.
1. On the <Device name> page, from the Troubleshoot drop-down menu, select Run Diagnostics.
2. In the RemoteDiagnostic Type dialog box, from the Remote Diagnostic Type drop-down menu, select one of the
following to generate a report.
● Express: In the least possible time.
● Extended: At nominal speed.
● Long Run: At a slow pace.
NOTE:
See the Remotely Running Automated Diagnostics Using WS-Man and RACADM Commands technical white
paper at https://en.community.dell.com/techcenter/extras/m/white_papers/20438187.
3. To generate the Diagnostics report now, select Run Now.
4. Click OK. When prompted, click YES.
WARNING: Running a Diagnostics report automatically restarts the server.
A job is created and displayed on the Jobs page. To view information about the job, click View Details in the right pane. See
View the jobs list on page 100. The job status is also displayed in the Recent Activity section. After the job is successfully
run, the status of the job is indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity
section.
5. To download the report, click the Download link, and then download the <Servicetag-jobid>.TXT Diagnostics report file.
● Else, click Troubleshoot > Download Diagnostics Report, and then download the file.
6. In the Download RemoteDiagnostics Files dialog box, click the .TXT file link, and then download the report.
7. Click OK.
Extract and download SupportAssist reports
NOTE:
To perform any tasks on OpenManage Enterprise, you must have necessary user privileges. See Role-based
OpenManage Enterprise user privileges on page 14
48 Managing devices