Users Guide

● For the offline updates (Network Share), the Administrator should create appropriate folder structures before
downloading the update package depending on whether a minimal or a full upgrade is needed. For more information
about updating OpenManage Enterprise to the latest version and permissible folder structure for updates, see the
Upgrade the Dell EMC OpenManage Enterprise appliance version (https://downloads.dell.com/manuals/all-products/
esuprt_software/esuprt_ent_sys_mgmt/dell-openmanage-enterprise-v321_white-papers10_en-us.pdf) technical white
paper on the support site.
● When updating local shares for a manual upgrade of versions without any installed extensions/plugins (such as 3.1 and
3.2), the audit log displays warning entries such as "Unable to retrieve the source file of type Extension Catalog because
the file does not exist" and "The status of downloading the Extension Catalog is Failed". These error messages do not
have any functional impact on the upgrade process and can be ignored.
Before you begin the update:
● Ensure to take a VM snapshot of the console as a backup in case something unexpected occurs. (Allocate more downtime
for this, if necessary).
● If the upgrade fails, the appliance would restart. It is recommended to revert the VM snapshot and upgrade again.
● Adding a second network interface should be done only after the completion of the post-console upgrade tasks. Attempt to
add a second NIC while the post-upgrade task is in progress would be ineffective.
● You must ensure that the security certificates are signed by a trusted third-party certificate authority when using the
HTTPS method of update.
To update the OpenManage Enterprise:
1. Download the applicable files from https://downloads.dell.com and save on a network share preserving the same folder
structure that can be accessed by the console.
2. Select Manual and Offline.
3. Enter the local path information where the downloaded files are saved, and then click Check Now. Example paths: nfs://<IP
Address>/<Folder_Name>, http://<IP Address>/<Folder_Name>, https://<IP Address>/<Folder_Name>.
The available update version with a brief description of the new features are displayed.
4. To validate a connection to the catalog click Test now. If the connection to the catalog is established, a Connection
Successful message is displayed. If connection to the share address or the catalog file path is not established, Connection to
path failed error message is displayed. This step is an optional.
5. Click Update, and perform an update (applicable for future upgrades).
NOTE:
● Clicking Update initiates an Upgrade Bundle Download job. This job finishes by itself after all the update files are
downloaded and cannot be terminated by the user
● If the upgrade download has a problem connecting through proxy, uncheck the proxy settings and then download.
Log in after the update and confirm that the product works as expected. Check the audit log for any warnings or errors that are
related to the update. If any errors, export the audit log and save for tech support.
After the appliance is updated:
● Clear the browser cache. Not clearing the browser cache, may cause failing of new tasks post update.
● If upgrading from OpenManage Enterprise version 3.1, it is recommended that you re-configure or import the Active
Directory groups for enhanced performance.
● You can login immediately after the appliance is updated and don't have to wait till the entire inventory is discovered. Post
update, the discovery task will run in the background and you can see the progress occasionally.
Related tasks
Check and update the version of the OpenManage Enterprise and the available plugins on page 147
Install a plugin
You can install the Power Manager, SupportAssist-Enterprise, and Update Manager plugins based on your requirements to
enhance the functionality of OpenManage Enterprise.
● Before you begin installing the plugin(s), ensure that the connectivity to the repository is successful.
○ For online, download.dell.com portal.
○ For offline, server is configured with the required plugin catalog and plugin installation files.
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Managing OpenManage Enterprise appliance settings