Users Guide

Manage the device warranty
NOTE: To perform any tasks on OpenManage Enterprise, you must have necessary user privileges. See Role-based
OpenManage Enterprise user privileges on page 14.
By clicking OpenManage Enterprise > Monitor > Warranty, you can view the warranty statuses of all the devices that are monitored
by OpenManage Enterprise.
You can also export selected or all data to an Excel sheet for the statistical and analytical purposes. The Warranty page displays the
following details:
• STATUS of the warranty
NOTE: Warranty status is determined by the settings that the Administrator selects. See Manage warranty settings
on page 141
○ means critical, indicating the warranty has expired.
○ means warning, indicating the warranty is approaching expiration.
○ means normal, indicating the warranty is active.
• SERVICE TAG
• DEVICE MODEL
• DEVICE TYPE
• WARRANTY TYPE:
○ Initial: The warranty provided with the purchase of OpenManage Enterprise.
○ Extended: The warranty is extended because the initial warranty duration is expired.
• SERVICE LEVEL DESCRIPTION: Indicates the Service Level Agreement (SLA) associated with the device warranty.
• DAYS REMAINING: Number of days left for the warranty to expire. You can set the days before which you get an alert. See Manage
warranty settings on page 141.
OpenManage Enterprise provides a built-in report about the warranties that expire in the next 30 days. Click OpenManage Enterprise >
Monitor > Reports > Warranties Expiring in Next 30 days. Click Run. See Run reports on page 121.
To filter data displayed in the table, click Advanced Filters. See about advanced filters section in OpenManage Enterprise Graphical User
Interface overview on page 32.
To update data in the table, click Refresh Warranty in the upper-right corner.
To export all or selected warranty data, click Export. See Export all or selected data on page 47.
Related tasks
View and renew device warranty on page 118
Topics:
• View and renew device warranty
View and renew device warranty
Click OpenManage Enterprise > Monitor > Warranty to get a list of warranty statuses of all the devices monitored by OpenManage
Enterprise, along with their Service Tag, model name, device type, associated warranty, and service level information. For field
descriptions, see Manage the device warranty on page 118.
To view the warranty information and to renew the warranty of a device:
• Select the check box corresponding to the device. In the right pane, warranty status and other important details of the device such as
the service level code, service provider, the warranty start date, the warranty end date, and so on are displayed.
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118 Manage the device warranty