Users Guide

Table 25. Troubleshooting OpenManage Mobile
Problem Reason Resolution
OpenManage Enterprise is unable to
connect to the Dell Message Forwarding
Service. [Code 1001/1002]
Outbound Internet (HTTPS) connectivity is
lost.
By using a web browser, check if outbound
Internet connectivity is available.
If connection is unavailable, complete the
following network troubleshooting tasks:
• Verify if the network cables are
connected.
• Verify the IP address and DNS server
settings.
• Verify if the firewall is configured to
allow outbound traffic.
• Verify if the ISP network is operating
normally.
Proxy settings are incorrect. Set proxy host, port, username, and
password as required.
Message Forwarding Service is temporarily
unavailable.
Wait for the service to become available.
The Message Forwarding Service is unable
to connect to a device platform notification
service. [Code 100-105, 200-202, 211-212]
The platform provider service is temporarily
unavailable to the Message Forwarding
Service.
Wait for the service to become available.
The device communication token is no
longer registered with the platform provider
service. [Code 203]
The OpenManage Mobile application has
been updated, restored, uninstalled, or the
device operating system has been upgraded
or restored.
Reinstall OpenManage Mobile on the device
or follow the OpenManage Mobile
troubleshooting procedures specified in the
OpenManage Mobile User’s Guide and
reconnect the device to OpenManage
Enterprise.
If the device is no longer connected to
OpenManage Enterprise, remove the
subscriber.
The OpenManage Enterprise registration is
being rejected by the Message Forwarding
Service. [Code 154]
An obsolete version of OpenManage
Enterprise is being used.
Upgrade to a newer version of OpenManage
Enterprise.
Related tasks
OpenManage Mobile settings
Related information
OpenManage Mobile settings
Managing OpenManage Enterprise appliance settings
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