Users Guide

View information about OpenManage Mobile subscribers
After an OpenManage Mobile user successfully adds OpenManage Enterprise, the user is added to the Mobile Subscribers table in
OpenManage Enterprise. To view information about the mobile subscribers, in OpenManage Enterprise, click Application Settings >
Mobile.
You can also export the information about mobile subscribers to a .CSV file by using the Export drop-down list.
OpenManage Mobile subscriber information
The following table provides information about the Mobile Subscribers table displayed on the Application Settings > Mobile page.
Table 24. OpenManage Mobile subscriber information
Field Description
ENABLED Select or clear the check box, and then click Enable or Disable
respectively to enable or disable the alert notifications to an
OpenManage Mobile subscriber.
STATUS Displays the status of the subscriber, indicating whether or not
OpenManage Enterprise is able to send alert notifications
successfully to the Alert Forwarding Service.
STATUS MESSAGE Status description of the status message.
USER NAME Name of the OpenManage Mobile user.
DEVICE ID Unique identifier of the mobile device.
DESCRIPTION Description about the mobile device.
FILTER Filters are policies that the subscriber has configured for alert
notifications.
LAST ERROR The date and time the last error occurred when sending an alert
notification to the OpenManage Mobile user.
LAST PUSH The date and time the last alert notification was sent successfully
from OpenManage Enterprise to the Alert Forwarding Service.
LAST CONNECTION The date and time the user last accessed OpenManage Enterprise
through OpenManage Mobile.
REGISTRATION The date and time the user added OpenManage Enterprise in
OpenManage Mobile.
Troubleshooting OpenManage Mobile
If OpenManage Enterprise is unable to register with the Message Forwarding Service or successfully forward notifications, the following
resolutions are available:
Table 25. Troubleshooting OpenManage Mobile
Problem Reason Resolution
OpenManage Enterprise is unable to
connect to the Dell Message Forwarding
Service. [Code 1001/1002]
Outbound Internet (HTTPS) connectivity is
lost.
By using a web browser, check if outbound
Internet connectivity is available.
If connection is unavailable, complete the
following network troubleshooting tasks:
• Verify if the network cables are
connected.
• Verify the IP address and DNS server
settings.
• Verify if the firewall is configured to
allow outbound traffic.
130 Managing OpenManage Enterprise appliance settings