Users Guide

Field Description
STATUS Displays the status of the subscriber, indicating whether or not
OpenManage Enterprise is able to send alert notifications
successfully to the Alert Forwarding Service.
STATUS MESSAGE Status description of the status message.
USER NAME Name of the OpenManage Mobile user.
DEVICE ID Unique identifier of the mobile device.
DESCRIPTION Description about the mobile device.
FILTER Filters are policies that the subscriber has configured for alert
notifications.
LAST ERROR The date and time the last error occurred when sending an alert
notification to the OpenManage Mobile user.
LAST PUSH The date and time the last alert notification was sent successfully
from OpenManage Enterprise to the Alert Forwarding Service.
LAST CONNECTION The date and time the user last accessed OpenManage Enterprise
through OpenManage Mobile.
REGISTRATION The date and time the user added OpenManage Enterprise in
OpenManage Mobile.
Troubleshooting OpenManage Mobile
If OpenManage Enterprise is unable to register with the Message Forwarding Service or successfully forward notifications, the following
resolutions are available:
Table 18. Troubleshooting OpenManage Mobile
Problem Reason Resolution
OpenManage Enterprise is unable to
connect to the Dell Message Forwarding
Service. [Code 1001/1002]
Outbound Internet (HTTPS) connectivity is
lost.
By using a web browser, check if outbound
Internet connectivity is available.
If connection is unavailable, complete the
following network troubleshooting tasks:
• Verify if the network cables are
connected.
• Verify the IP address and DNS server
settings.
• Verify if the firewall is configured to
allow outbound traffic.
• Verify if the ISP network is operating
normally.
Proxy settings are incorrect. Set proxy host, port, username, and
password as required.
Message Forwarding Service is temporarily
unavailable.
Wait for the service to become available.
The Message Forwarding Service is unable
to connect to a device platform notification
service. [Code 100-105, 200-202, 211-212]
The platform provider service is temporarily
unavailable to the Message Forwarding
Service.
Wait for the service to become available.
The device communication token is no
longer registered with the platform provider
service. [Code 203]
The OpenManage Mobile application has
been updated, restored, uninstalled, or the
device operating system has been upgraded
or restored.
Reinstall OpenManage Mobile on the device
or follow the OpenManage Mobile
troubleshooting procedures specified in the
OpenManage Mobile User’s Guide and
reconnect the device to OpenManage
Enterprise.
110 Managing OpenManage Enterprise appliance settings