Users Guide

Table 29. OpenManage Mobile subscriber information
Field Description
ENABLED Select or clear the check box, and then click Enable or
Disable respectively to enable or disable the alert
notifications to an OpenManage Mobile subscriber.
STATUS Displays the status of the subscriber, indicating whether or
not OpenManage Enterprise is able to send alert notifications
successfully to the Alert Forwarding Service.
STATUS MESSAGE Status description of the status message.
USER NAME Name of the OpenManage Mobile user.
DEVICE ID Unique identifier of the mobile device.
DESCRIPTION Description about the mobile device.
FILTER Filters are policies that the subscriber has configured for alert
notifications.
LAST ERROR The date and time the last error occurred when sending an
alert notification to the OpenManage Mobile user.
LAST PUSH The date and time the last alert notification was sent
successfully from OpenManage Enterprise to the Alert
Forwarding Service.
LAST CONNECTION The date and time the user last accessed OpenManage
Enterprise through OpenManage Mobile.
REGISTRATION The date and time the user added OpenManage Enterprise in
OpenManage Mobile.
Troubleshooting OpenManage Mobile
If OpenManage Enterprise is unable to register with the Message Forwarding Service or successfully forward notifications, the
following resolutions are available:
Table 30. Troubleshooting OpenManage Mobile
Problem Reason Resolution
OpenManage Enterprise is unable to
connect to the Dell Message Forwarding
Service. [Code 1001/1002]
Outbound Internet (HTTPS) connectivity
is lost.
By using a web browser, check if
outbound Internet connectivity is
available.
If connection is unavailable, complete
the following network troubleshooting
tasks:
● Verify if the network cables are
connected.
● Verify the IP address and DNS server
settings.
● Verify if the firewall is configured to
allow outbound traffic.
● Verify if the ISP network is operating
normally.
Proxy settings are incorrect. Set proxy host, port, username, and
password as required.
Message Forwarding Service is
temporarily unavailable.
Wait for the service to become available.
Managing OpenManage Enterprise appliance settings 153