White Technical White Paper Error Logging Updates in Dell EMC OpenManage Enterprise 3.2 Abstract This Dell EMC technical white paper describes the improved error-logging functionality implemented in OpenManage Enterprise 3.2.
Revisions Revisions Date Description June 2019 Initial release Acknowledgments This paper was produced by the following: Author: Madhav Jaladi Support: Dell EMC Engineering The information in this publication is provided “as is.” Dell Inc. makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose.
Table of contents Table of contents Revisions.............................................................................................................................................................................2 Acknowledgments ...............................................................................................................................................................2 Table of contents ................................................................................................
Executive summary Executive summary OpenManage Enterprise 3.2 provides improved error logging for failed discovery, onboarding, inventory, and monitoring tasks. The error-logging feature displays important details such as the error-code ID, error message, and recommended action for the failed task. These details provide a better debugging experience without the need to contact Dell Support. This technical paper describes the improved error-logging functionality that is implemented in this release.
Additional resources 1 Improved error logging—Example scenarios Typical failure scenarios for discovery and onboarding tasks, along with screenshots of the relevant errorlogging message screens, follow. 1.1 Discovery task The most common reasons for the failure of a discovery task are: 1.1.
Additional resources OpenManage Enterprise 3.2 discovery task error: incorrect protocol used 1.1.3 Using invalid credentials to discover an existing device A discovery task fails when either the username or the password does not match with that of the target device. The following error message is displayed in the Task Execution History Details window: OpenManage Enterprise 3.2 discovery task error: invalid credentials used (WS-MAN) 6 Error Logging Updates in Dell EMC OpenManage Enterprise 3.
Additional resources The system identifies the protocol that is used and customizes the error message accordingly. While Figure 3 demonstrates the error message for WS-MAN if there are invalid credentials, the following figure illustrates the same message customized for SNMP: OpenManage Enterprise 3.2 discovery task error: invalid credentials used (SNMP) 1.2 Onboarding task Failures occur at the time of device onboarding when: 7 All alert destinations on the target are non-empty.
Additional resources OpenManage Enterprise 3.2 onboarding task error 8 Error Logging Updates in Dell EMC OpenManage Enterprise 3.
Additional resources A Additional resources To access the user’s guide, release notes, support matrix, and white papers that are related to present and past versions of OpenManage Enterprise, see OpenManage Enterprise documentation. For support on all Dell EMC products, see Dell.com/support. 9 Error Logging Updates in Dell EMC OpenManage Enterprise 3.
