White Papers

Technical support and resources
27 Advanced Server Configuration in Dell EMC OpenManage Enterprise 3.0
5 Troubleshoot templates and Identify Pools in OpenManage
Enterprise
This section lists a few things that you can check when any issues are run into when working with Templates
and Identity Pools.
 The OpenManage Enterprise appliance has a built-in CIFS share and uses SMB 2 as the minimum
default version. Some earlier iDRAC firmware versions are unable to access the CIFS share. If template
extraction fails with an “Unable to access share” error, you can try to extract the template again, after
setting the SMB version to 1.
 While assigning identities, it is possible that the pool does not contain the required number of identities or
the right kind of identities. In this case, the you must edit the Identity Pool and expand it appropriately, or
add the right type of identities.
 OpenManage Enterprise has a TUI (Text User Interface) from which the log levels of the services can be
changed to “Debug”. You can then restart services from the TUI. After this is done, repeating any failing
operation causes detailed debug logs to be generated, and they can be exported by using the Monitor 
Audit Logs  Export Console Logs feature. After logs for the erroneous situation have been collected, the
user should remember to reset the log levels back and restart services.