Creating firmware baselines and catalogs by using Dell EMC OpenManage Enterprise This technical white paper provides information about creating firmware catalogs, creating firmware baselines, and then managing them. Scenario-based troubleshooting steps are given to help you resolve firmware update-based issues in Dell EMC OpenManage Enterprise. Abstract This technical white paper provides information about creating firmware catalogs, creating firmware baselines, and then managing them.
Revisions Revisions Date Description Sep 2018 Initial release Acknowledgements This paper was produced by the following members of the Dell EMC storage engineering team: Authors Anil Kumar V K R — Test Engineer 2 in the Enterprise Systems Management programs Sheshadri PR Rao — Tech writer in the PowerEdge server and OpenManage InfoDev programs Anoop Alladi — Principal Engineer in the Enterprise Systems Management programs Dahir Herzi — Senior Principal Engineer in the Enterprise Systems Management prog
Acknowledgements Contents Revisions.............................................................................................................................................................................2 Acknowledgements .............................................................................................................................................................2 Acronyms ....................................................................................................................
Acknowledgements 7.5.1 Issue .................................................................................................................................................................27 7.5.2 Resolution .........................................................................................................................................................28 Conclusion .......................................................................................................................................
Acronyms Acronyms Acronym CLI Dell EMC iDRAC DRM DUP FTP FW GUI LOM OS PERC QRL 5 Expansion Command Line Interface Dell EMC Integrated Dell Remote Access Controller Dell EMC Repository Manager Dell Update Package File Transfer Protocol Firmware Graphical User Interface LAN over Motherboard Operating System Dell PowerEdge RAID Card Quick Resource Locator Creating firmware baselines and catalogs by using Dell EMC OpenManage Enterprise
Executive summary Executive summary Firmware update is one of the critical activities in device monitoring and management that helps you keep the environment up-to-date and compliant. It also protects the devices against vulnerabilities and fixes bugs. Dell EMC OpenManage Enterprise enables you to regularly check the compliance of devices and upgrade or roll back, as necessary.
Role-based user privileges in Dell EMC OpenManage Enterprise 1 Role-based user privileges in Dell EMC OpenManage Enterprise Also see the following sections in this technical white paper: Dell EMC OpenManage Enterprise Firmware Update Support Matrix Manage firmware catalogs in Dell EMC OpenManage Enterprise Create firmware baselines by using Dell EMC OpenManage Enterprise Dell EMC OpenManage Enterprise Features Run reports View Manage Baseline Configure device Firmware update Manage jobs Create moni
Dell EMC OpenManage Enterprise Firmware Update Support Matrix 2 Dell EMC OpenManage Enterprise Firmware Update Support Matrix Dell EMC PowerEdge servers supporting device firmware management in Dell EMC OpenManage Enterprise 3.
Manage firmware catalogs in Dell EMC OpenManage Enterprise 3 Manage firmware catalogs in Dell EMC OpenManage Enterprise Create online firmware catalog by using Dell EMC OpenManage Enterprise Create a custom catalog by using Dell EMC OpenManage Enterprise Catalogs are bundles of firmware based on device types. All the available catalogs (update packages) are validated and posted to Dell.com.
Manage firmware catalogs in Dell EMC OpenManage Enterprise Create online firmware catalog by using Dell EMC OpenManage Enterprise a. Log in to Dell EMC OpenManage Enterprise. b. Click Configuration Firmware. c. Click Catalog Management, and then click Add. Create a firmware catalog by using Catalog Management in Dell EMC OpenManage Enterprise In the Add Firmware Catalog dialog box, for example, enter Online as the catalog name. Enter Online as the firmware catalog type d. Click Finish.
Manage firmware catalogs in Dell EMC OpenManage Enterprise Create a custom catalog by using Dell EMC OpenManage Enterprise Firmware catalogs can be added from a remote repository which is hosted on CIFS, NFS, HTTPS, or HTTP. Here is an example of creating a firmware catalog by using a firmware saved on the CIFS. Create a firmware repository or catalog by using a firmware saved on CIFS 1. On the Catalog Management page, click Add. In the Add Firmware Catalog dialog box: a.
Manage firmware catalogs in Dell EMC OpenManage Enterprise Domain User Name Password NFS: \NFS\foldername\Catalog.xml This option is available only if the Share Type is CIFS. The domain can have a maximum of 255 characters. This option is available only if the Share Type is CIFS or HTTPS. The user name can have a maximum of 255 characters. This option is available only if the Share Type is CIFS or HTTPS. The password can have a maximum of 255 characters.
Create firmware baselines by using Dell EMC OpenManage Enterprise 4 Create firmware baselines by using Dell EMC OpenManage Enterprise Create a firmware baseline for devices by using Dell EMC OpenManage Enterprise Create a firmware baseline for device groups by using Dell EMC OpenManage Enterprise Edit a firmware baseline in Dell EMC OpenManage Enterprise Delete a firmware baseline in Dell EMC OpenManage Enterprise A firmware baseline is a reference to a catalog to which a set of devices are asso
Create firmware baselines by using Dell EMC OpenManage Enterprise Select a firmware catalog in Dell EMC OpenManage Enterprise Create a firmware baseline for devices by using Dell EMC OpenManage Enterprise 1. To select the target device(s) in the Target section: a. Select Select Devices, and then click the Select Devices button. Select devices for creating firmware baseline b.
Create firmware baselines by using Dell EMC OpenManage Enterprise Select devices in the Select Devices dialog box Create a firmware baseline for device groups by using Dell EMC OpenManage Enterprise 1. To select the target device group(s): a. In the Job Target dialog box: i. ii. 15 Select Select Groups, and then click the Select Groups button.
Create firmware baselines by using Dell EMC OpenManage Enterprise Select device groups for creating firmware baseline in Dell EMC OpenManage Enterprise iii. In the left pane, click the category name. Devices in that category are displayed in the working pane. iv. Select the check box corresponding to the group(s). The selected groups are listed under the Selected Groups tab. Select device groups for applying firmware baseline in Dell EMC OpenManage Enterprise b. Click Finish.
Create firmware baselines by using Dell EMC OpenManage Enterprise A message is displayed that a job is created for creating the baseline. In the Baseline table, data about the device and baseline job is displayed. Edit a firmware baseline in Dell EMC OpenManage Enterprise 1. On the Baseline Compliance page, select the check box associated with the baseline that must be edited. The baseline related information is displayed in the working pane. 2. Click Edit.
Create firmware baselines by using Dell EMC OpenManage Enterprise Delete a firmware baseline in Dell EMC OpenManage Enterprise 1. On the Baseline Compliance page, select the check box associated with the baseline that must be edited. The baseline related information is displayed in the right pane. 2. Click Delete. Delete a firmware baseline by using Dell EMC OpenManage Enterprise 3. When prompted, click Yes. The firmware baseline is deleted from the list of firmware baselines.
View firmware baseline compliance report in Dell EMC OpenManage Enterprise 5 View firmware baseline compliance report in Dell EMC OpenManage Enterprise Firmware baseline compliance report displays the compliance of devices or device groups selected. The compliance specifies if an action is required. The compliance level of devices in the baselines is indicated by a Donut chart on the Firmware page.
View firmware baseline compliance report in Dell EMC OpenManage Enterprise To view the device firmware compliance report: 1. Select the check box corresponding to the baseline and click View Report in the right pane. View firmware baseline report by using Dell EMC OpenManage Enterprise On the Compliance Report page, the list of devices associated with the baseline and their compliance level is displayed.
View firmware baseline compliance report in Dell EMC OpenManage Enterprise Update the device firmware version by using the firmware baseline compliance report in Dell EMC OpenManage Enterprise After you run a firmware compliance report, if the firmware version on the device is earlier than the version on the catalog, the Compliance Report page indicates the device firmware status as Upgrade. To update a device firmware by using the baseline compliance report: 1.
Update firmware by using DUP in Dell EMC OpenManage Enterprise 6 Update firmware by using DUP in Dell EMC OpenManage Enterprise Dell EMC OpenManage Enterprise enables you to manually select a DUP (Dell Update Package) from local directory to apply on the device (s). Before applying, the DUP is validated for compliance-check and signature-check. The feature displays information about the version being applied and provides details on the criticality of the DUP. 1.
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices 7 Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices Unable to update firmware on target device by using Dell EMC OpenManage Enterprise because of internet connection issues Unable to update firmware on target device by using Dell EMC OpenManage Enterprise because target device is unreachable Unable to update firmware on target device
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices Unable to update firmware on target device by using Dell EMC OpenManage Enterprise because target device is unreachable 7.2.1 Issue The firmware cannot be updated because either the target device is not reachable or is not responding.
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices 7.2.2 Resolution Process chart showing the resolution to firmware update issues because the target device is not responding Unable to update firmware on target device by using Dell EMC OpenManage Enterprise because Lifecycle Controller is in use 7.3.1 Issue Unable to update Dell EMC OpenManage Enterprise firmware because of an issue in Lifecycle Controller.
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices Firmware on target device cannot be updated by using Dell EMC OpenManage Enterprise because of an issue in Lifecycle Controller 7.3.2 Resolution 1. Start the virtual console of the target appliance. a. Check if the target server is requesting for an input from you. b. Else, reboot the system and wait until the target IP is booted to the operating system. c.
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices Firmware on target device cannot be updated by using Dell EMC OpenManage Enterprise because of an incorrect file is used 7.4.2 Resolution Try any one of the following: Update the firmware by using the online versions. See Create online firmware catalog by using Dell EMC OpenManage Enterprise. Download the update package once again and retry the operation.
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices 7.5.2 Resolution Make sure that the following are correct and retry the operation: 28 Internet connection to the device. Correct file path or file name while creating the catalogs. Correct credentials while creating the custom catalogs.
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices Conclusion Dell EMC provides its customers with products that simplify and streamline their IT processes, freeing administrator’s time to focus on activities that help grow the business. This technical white paper provides comprehensive step-by-step information about creating customized catalog baselines suited to your datacenter activities.
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices A Technical support and resources Dell.com/support is focused on meeting customer needs with proven services and support. To watch quick and short videos about handling the PowerEdge server components, visit the QRL video website. A.1 Related resources A.1.1 Contacting Dell EMC Dell provides several online and telephone-based support and service options.
Troubleshooting issues in Dell EMC OpenManage Enterprise when performing firmware update on target devices View and manage system alerts and alert policies. View hardware inventory and compliance reports. Monitor and report about warranty and licenses. Note—For information about supported browsers, see the Dell EMC OpenManage Enterprise Support Matrix available on the support site.
