Users Guide

○ Run and download the Diagnostics report. See Run and download Diagnostic reports on page 65.
○ Reset iDRAC.
○ Extract and download the SupportAssist report. See Extract and download SupportAssist reports on page 66.
● Refresh the device status.
● Refresh the device inventory.
● Export the device inventory that is collected by clicking Refresh Inventory. See Export all or selected data on page 63.
● Run a remote RACADM, and IPMI command on the device. See Run remote–RACADM and IPMI–commands on individual
devices on page 67.
OpenManage Enterprise provides a built-in report to get an overview of devices monitored by OpenManage Enterprise. Click
OpenManage Enterprise > Monitor > Reports > Devices Overview Report. Click Run. See Run reports on page 133.
Device hardware information
OpenManage Enterprise provides a built-in report about the components and their compliance with the firmware compliance
baseline. Click OpenManage Enterprise > Monitor > Reports > Firmware Compliance per Component Report. Click Run.
See Run reports on page 133.
● Device Card Information—Information about cards used in the device.
● Installed Software—List of firmware and software installed on different components in the device.
● Processor—Processor information such as sockets, family, speed, cores, and model.
● RAID Controller Information—PERC and RAID controller used on the storage devices. The rollup status is equal to the
status of the RAID that has high severity. For more information about Rollup Health status, see the MANAGING THE
ROLLUP HEALTH STATUS BY USING IDRAC ON THE DELL EMC 14TH GENERATION AND LATER POWEREDGE SERVERS
white paper on the Dell TechCenter.
● NIC Information—Information about NICs used in the device.
● Memory Information—Data about DIMMs used in the device.
● Array Disk: Information about the drives installed on the device. OpenManage Enterprise provides a built-in report about
the HDDs or virtual drives available on the devices monitored by OpenManage Enterprise. Click OpenManage Enterprise >
Monitor > Reports > Physical Disk Report. Click Run. See Run reports on page 133.
● Storage Controller : Storage controller installed on the device. Click the plus symbol to view individual controller data.
● Power Supply Information: Information about the PSUs installed on the device.
● Operating System—OS installed on the device.
● Licenses—Health status of different licenses installed on the device.
● Storage Enclosure—Storage enclosure status and EMM version.
● Virtual Flash—List of virtual flash drives and its technical specification.
● FRU—List of Field Replaceable Units (FRUs) that can be handled and repaired only by the field technicians. OpenManage
Enterprise provides a built-in report about the Field Replacable Units (FRUs) installed on the devices monitored by
OpenManage Enterprise. Click OpenManage Enterprise > Monitor > Reports > FRU Report. Click Run. See Run reports
on page 133.
● Device Management Info—IP address information of the iDRAC installed only in case of a server device.
● Guest Information—Displays the guest devices monitored by OpenManage Enterprise. UUID is the Universally Unique
Identifier of the device. The GUEST STATE column indicates the working status of the guest device.
Run and download Diagnostic reports
NOTE:
To perform any tasks on OpenManage Enterprise, you must have necessary role-based user privileges and scope-
based operational access to the devices. SeeRole and scope based access control in OpenManage Enterprise on page 15
NOTE: Ensure to enable SMBv1 in the SMB Settings before you begin any firmware tasks which need communication
with any chassis or the PowerEdge YX2X and YX3X servers that have iDRAC version 2.50.50.50 and earlier. See Manage
Console preferences on page 157 and Generic naming convention for Dell EMC PowerEdge servers on page 177for more
information.
1. On the <Device name> page, from the Troubleshoot drop-down menu, select Run Diagnostics.
2. In the RemoteDiagnostic Type dialog box, from the Remote Diagnostic Type drop-down menu, select one of the
following to generate a report.
● Express: In the least possible time.
Manage devices and device groups
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