Users Guide

● Extended: At nominal speed.
● Long Run: At a slow pace.
NOTE: See the Remotely Running Automated Diagnostics Using WS-Man and RACADM Commands technical white
paper at https://en.community.dell.com/techcenter/extras/m/white_papers/20438187.
3. To generate the Diagnostics report now, select Run Now.
4. Click OK. When prompted, click YES.
WARNING: Running a Diagnostics report automatically restarts the server.
A job is created and displayed on the Jobs page. To view information about the job, click View Details in the right pane.
See View job lists on page 122. The job status is also displayed in the Recent Activity section. After the job is successfully
run, the status of the job is indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity
section.
5. To download the report, click the Download link, and then download the <Servicetag-jobid>.TXT Diagnostics report file.
● Else, click Troubleshoot > Download Diagnostics Report, and then download the file.
6. In the Download RemoteDiagnostics Files dialog box, click the .TXT file link, and then download the report.
7. Click OK.
Extract and download SupportAssist reports
NOTE: To perform any tasks on OpenManage Enterprise, you must have necessary role-based user privileges and scope-
based operational access to the devices. See Role and scope based access control in OpenManage Enterprise on page 15
NOTE: Ensure to enable SMBv1 in the SMB Settings before you begin any firmware tasks which need communication
with any chassis or the PowerEdge YX2X and YX3X servers that have iDRAC version 2.50.50.50 and earlier. See Manage
Console preferences on page 157 and Generic naming convention for Dell EMC PowerEdge servers on page 177 for more
information.
1. On the <Device name> page, from the Troubleshoot drop-down menu, select Extract SupportAssist Report.
2. In the Extract SupportAssist Report dialog box:
a. Enter the file name where the SupportAssist report must be saved.
b. Select the check boxes corresponding to the log types whose SupportAssist report must be extracted.
3. Click OK.
A job is created and displayed on the Jobs page. To view information about the job, click View Details in the right pane.
See View job lists on page 122. The job status is also displayed in the Recent Activity section. After the job is successfully
run, the status of the job is indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity
section.
4. To download the report, click the Download link, and then download the <Service Tag>.<Time>.TXT SupportAssist report
file.
● Else, click Troubleshoot > Download SupportAssist Report.
5. In the Download SupportAssist Files dialog box, click the .TXT file link, and then download the report. Each link represents
the log type you selected.
6. Click OK.
Managing individual device hardware logs
NOTE:
The hardware logs are available for YX4X servers, MX7000 chassis and sleds. See Generic naming convention for
Dell EMC PowerEdge servers on page 177 for more information.
● On the <Device name> page, click Hardware logs. All the event and error messages generated for the device is listed. For
field descriptions, see Monitor audit logs on page 120.
● For a chassis, the real-time data about the hardware logs are retrieved from the chassis.
● To add a comment, click Add Comment.
● In the dialog box, type the comment, and then click Save. The comment is saved and identified by a symbol in the
COMMENT column.
● To export selected log data to a .CSV file, select the corresponding check boxes, and then click Export > Export Selected.
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Manage devices and device groups